Tier 2 Help Desk Support

Description

We are looking for an experienced Tier 2 Help Desk Support specialist to provide hands‑on technical assistance and dependable end‑user support in Utah. This long‑term contract position is ideal for someone who is comfortable resolving a wide range of desktop, Windows, and Microsoft 365 issues while delivering a high level of service. The role requires strong troubleshooting ability, effective ticket management, and a practical understanding of enterprise support processes.

• Deliver second‑level technical support for desktop, operating system, and user access issues across a Microsoft‑based environment.
• Diagnose and resolve incidents involving Windows 10 devices, Microsoft 365 applications, printers, and general workstation performance.
• Manage service desk requests from intake through completion, ensuring accurate updates, prioritization, and timely follow‑through.
• Support account maintenance tasks within Active Directory, including access‑related changes and basic user administration.
• Prepare and assist with conference room technology setup and post‑meeting cleanup to support smooth on‑site operations.
• Investigate recurring technical problems, identify root causes, and escalated more complex issues when necessary.
• Follow established ITIL‑aligned support practices and document work clearly within the ITSM platform.
• Provide attentive end‑user assistance in person, over the phone, and through remote support channels.

• 5+ years of experience in help desk, desktop support, or a similar end‑user support role.
• Hands‑on experience supporting Active Directory, Microsoft Windows, and Windows 10 environments.
• Working knowledge of Microsoft 365 Enterprise and common desktop productivity tools.
• Ability to perform structured troubleshooting and resolve technical issues efficiently.
• Experience handling service desk tickets within an ITSM system and maintaining accurate case documentation.
• Familiarity with ITIL processes and standard incident management practices.
• Capability to support printer‑related issues and conference room technology in an office setting.

Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans.