Helpdesk Technician

Please note:

This is an in‑office position that requires working at our Draper, UT headquarters. Employment with Bamboo

HR is contingent on passing both a background and credit check.

• Help end users resolve technical workstation issues (both Windows and macOS).
• Provision new IT equipment (laptops, monitors, and specialized A/V hardware).
• Provide A/V support for company meetings, including executive‑led and large meetings, and maintain conference rooms and Zoom Rooms to ensure they are fully functional and meeting‑ready.
• Troubleshoot network issues (VLANs, routing, switching) as they relate to workstations and A/V endpoints.
• Automate job responsibilities—leveraging AI tools where applicable—for continued efficiency.
• Contribute to the ongoing documentation and runbooks of our systems and processes.
• Provide occasional off‑hours or off‑site support for special events with advance notice.

• 1+ years experience in a Help Desk, Tech Support, or A/V Support role.
• Outstanding problem‑solving skills and meticulous attention to detail.
• Ability to learn and communicate technical information clearly to all levels of the organization.
• Experience with computer hardware repair and maintenance.
• Ability to lift 40+ lbs and work primarily onsite in our Draper office.

• Associate’s Degree in related fields.
• Proven experience providing "white‑glove" support to leadership in high‑pressure environments.
• Experience with specialized A/V hardware (Neat, Crestron, or similar).
• Experience utilizing ChatGPT, Gemini, Moveworks, or other AI tools to improve IT workflows.
• Experience with Okta, Jamf Pro, or Microsoft Intune.
• Basic network experience (VLANs, routing, switching).
• Self‑motivated, ambitious learner, and proactive communicator.

• Comprehensive health, life, and disability insurance.
• Generous leave policies including 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off.

Bamboo

HR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process. Bamboo

HR is an Equal Opportunity Employer—M/F/D/V. Because our team members are trusted to handle sensitive information, all candidates receiving and accepting employment offers must complete a background check before being hired. We respect privacy and have privacy notices in place for relevant policies.