Director of IT Operations

Company Overview

Seek Well is the parent company of 1‑800 Contacts, Luna, and The Framery, focused on making vision care simpler, easier, and more accessible. The company upholds a culture of innovation and customer‑first thinking, and is owned by KKR, a leading private‑equity investment firm. Seek Well is driven by big‑hearted, tenacious, unconventional teamwork values and a commitment to exceptional experiences for both associates and customers.

As Director of IT Operations, you will lead the modernization and transformation of Seek Well’s infrastructure, cloud platforms, and IT operations. You will partner with the CTO to develop a long‑term technology strategy and drive continuous improvement in security, scalability, and efficiency, supporting the company’s growth ambitions.

• Lead and manage IT operations, including infrastructure, networking, cloud platforms, data centers, service desk, and end‑user support.
• Collaborate with the CTO on infrastructure, cloud, and operational strategies and roadmaps.
• Drive cloud transformation, infrastructure modernization, and data‑center migration initiatives.
• Define and evolve infrastructure architecture, operational standards, and governance across on‑premises and cloud environments.
• Oversee performance, availability, scalability, and resiliency of enterprise systems and networks.
• Develop IT operational policies, procedures, and best practices for high availability, security, and efficiency.
• Partner with engineering, platform, security, and product teams to improve automation, infrastructure‑as‑code adoption, and developer enablement.
• Manage and mentor a team of IT professionals across systems operations, Dev Ops, networking, and corporate IT.
• Develop future leaders and build organizational capability within the technology organization.
• Manage vendor relationships, SLAs, and contracts with IT providers.
• Develop and manage IT operations budgets, ensuring cost effectiveness and financial accountability.
• Identify process improvements, automation opportunities, and operational efficiencies.
• Lead incident response, disaster recovery, business continuity, and operational readiness.
• Drive innovation by evaluating emerging technologies and recommending solutions that support business growth.

• 10+ years of IT infrastructure and operations leadership, with at least 6 years leading technical teams.
• Proven experience managing complex hybrid environments spanning cloud and on‑premises infrastructure.
• Experience developing and executing technology strategies, infrastructure roadmaps, and modernization initiatives.
• Leadership in cloud adoption, migration, or data‑center transformation projects.
• Strong expertise with AWS and Azure, including architecture, governance, operational management, and cost optimization.
• Proficiency in modern infrastructure technologies, networking, cloud services, automation, and IT service management practices.
• Collaboration with engineering and platform teams to enhance operational models and automation.
• Excellent leadership, people‑management, collaboration, and communication skills.
• Solid understanding of cybersecurity principles, risk management, compliance, and operational governance.
• Experience with operational frameworks, process‑improvement methodologies, and continuous improvement practices.
• Strong analytical and problem‑solving skills with a data‑driven approach to decision making.
• Ability to balance strategic planning with operational execution in a fast‑moving environment.
• Superior negotiation and stakeholder‑management skills for internal and external partnerships.

• ITIL Foundation or higher
• PMP, CISSP, or other relevant certifications
• Microsoft, AWS, or other vendor‑specific certifications

Hybrid role based in Draper, UT (2‑3 days/week in office).

We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will provide reasonable accommodation to applicants with disabilities to participate in the job application or interview process, perform essential job functions, and receive other employment benefits.

Please contact us to request accommodation.