IT Support Specialist
Job in
Draper, Salt Lake County, Utah, 84020, USA
Listed on 2026-06-26
Listing for:
Orion180 Insurance Co
Full Time
position Listed on 2026-06-26
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support, Systems Administrator
Job Description & How to Apply Below
Position:
IT Support Specialist (Draper, Utah)
- Empower Users: Respond promptly to help desk tickets, messages, and emails, resolving issues related to PCs, applications, printers, faxes, and network connectivity.
- Lead & Escalate: Serve as a go‑to expert by acting as an escalation point for complex helpdesk challenges.
- Document & Educate: Develop clear, user‑friendly documentation for common issues, ensuring both helpdesk staff and end users have the tools they need.
- Leverage your Expertise: Utilize advanced knowledge of Microsoft Windows, Microsoft Office, and Active Directory to manage user accounts, permissions, and email configurations.
- Hardware & Software Management: Install and replace hardware and software across multiple locations, apply security patches, and manage company assets with precision.
- Plan for Success: Collaborate on disaster recovery plans and coordinate equipment relocation and reallocation during company moves.
- Support Remote Users: Assist team members working in other offices with accessing essential technology and provide solutions for portable and handheld devices.
- Project
Collaboration:
Work closely with the Innovation & Technology Department on exciting projects, research, and process improvements.
- High School Diploma or GED
- Must be a U.S. Citizen or lawful permanent resident
- CompTIA A+ Certification is preferred
- 0 – 2+ years of experience in an IT Support Specialist role
- Proven experience with Microsoft Office Suite, Microsoft Teams, and related software
- Ability to effectively communicate, verbally and written, technical concepts in a clear and understandable way
- Strong organizational skills and attention to detail
- Ability to partner and collaborate with peers and internal stakeholders
While performing general duties for this position, the employee is regularly required to sit, stand, and/or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking, listening, comprehending, and reading; being able to lift light objects (
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