Content Publishing Specialist

About Ancestry:

When you join Ancestry, you join a human-centered company where every person’s story is important. Ancestry®, the global leader in family history, connects everyone with their past so they can discover, preserve, and share their unique family stories. With our unparalleled collection of more than 65 billion records, over 3.5 million subscribers, and over 27 million people in our growing DNA network, customers can discover their family story and gain a new level of understanding about their lives.

Over the past 40 years, we’ve built trusted relationships with millions of people who have chosen us as the platform for discovering, preserving, and sharing the most important information about themselves and their families.

We are committed to our location flexible work approach, allowing you to choose to work in the nearest office, from your home, or a hybrid of both (subject to location restrictions and roles that are required to be in the office- see the full list of eligible US locations HERE). We will continue to hire and promote beyond the boundaries of our office locations, to enable broadened possibilities for employee diversity.

Together, we work every day to foster a work environment that's inclusive as well as diverse, and where our people can be themselves. Every idea and perspective is valued so that our products and services reflect the global and diverse clients we serve.

Ancestry encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants. Passionate about dedicating your work to enriching people’s lives? Join the curious.

The Content Publishing Specialist is the primary architect of the user-facing record experience. This role manages the technical transformation of data and serves as the central hub for the publishing lifecycle. They act as the primary point of contact for upstream teams to coordinate fixes and are responsible for the initial triage and escalation of tool-related issues.

• Project Oversight:
  Manage multiple concurrent projects, ensuring all milestones and deadlines are met for diverse data collections, particularly focusing on Department-wide completion and launch dates.
• Technical Troubleshooting:
  Resolve complex issues with SQL templates and database tables, and clearly documents and escalates tool-related issues to the Content Support team with necessary technical context.
• Upstream Feedback & Coordination:
  Leads communication with teams that handled the data prior to the publishing stage. Manages the intake of corrected data and executes the republication of collections.
• Peer Support:
  Assist in answering questions, troubleshooting issues the team experiences, and conducting rigorous peer reviews of teammates' handoffs.
• Process Discipline:
  Adheres strictly to complex, multi-environment workflows where the order of operations is critical to ensure data integrity and prevent publishing issues.
• Team Upskilling:
  Assists in training other team members, ensures technical documentation updates occur promptly.
• Workflow Innovation:
  Design and implement innovative methods to optimize production workflows and support scalable content growth with assistance from AI tools and writing new MySQL procedures.

• Communication:
  Excellent interpersonal, verbal, and written communication skills suited for a global team environment.
• Technical Proficiency:
  Experience in using MySQL to review, update, and manipulate data based on project requirements.
• Adaptive and Continuous Learning:
  Proactive ability to rapidly acquire and apply new technical skills and evolving industry requirements without needing formal direction.
• High-Level Autonomy:
  Operates with independence and manages deadlines with minimal supervision.
• Analytical Rigor:
  Exceptional analytical skills with a meticulous approach to data accuracy and detail.
• Problem Solving:
  Proven ability to make critical decisions and troubleshoot technical issues with minimal supervision.

We offer excellent benefits and a competitive compensation package. For additional information, regarding our benefits and career information,…