Pre Sales Solution Architect; CXC

Journey Team is looking for a strategic, customer-focused leader to join our Sales team as a Pre Sales Solution Architect, supporting our Customer Experience and Copilot Solutions (CXC) practice. In this role, you will help shape and advance high-value opportunities across Microsoft Dynamics 365, Power Platform, Microsoft 365, and AI-driven solutions, partnering with executive stakeholders to align technology strategies with meaningful business outcomes.

We’re seeking someone who brings strong sales acumen, technical credibility, and a trusted advisor mindset, along with a deep alignment to Journey Team’s values of ownership, collaboration, and effective communication.

Join us in helping organizations unlock greater value from Microsoft technologies through thoughtful strategy, strong partnerships, and solutions that deliver real business impact. If you’re ready to make an impact while achieving measurable success, we’d love to hear from you.

At Journey Team, our customers are at the center of everything we do. Our purpose as a company is to help others effectively use technology to create a positive, lasting impact on the world. With 30 years of technology experience, we are 100% focused on delivering Microsoft business applications and technologies that empower organizations to reach new heights of business success.

We deeply understand the transformative value of Microsoft solutions and are dedicated to helping our customers unlock their full potential. Our experienced team specializes in driving success across Dynamics 365, Microsoft 365, AI and Copilot, Azure, modern data solutions—all leveraging Microsoft’s comprehensive security platform.

What truly sets us apart is how we show up every day—for our customers and for each other. We believe that great outcomes come from great people who are aligned in how they work, collaborate, and take ownership. We succeed by consistently demonstrating our core values:

• A Caring Mindset
• Exceptional Performance
• Being One Team
• Making & Keeping Commitments
• Taking Ownership
• Effective Communication
• A Growth Mindset

The Pre Sales Solution Architect serves as a strategic partner within Journey Team’s sales motion, supporting complex opportunities across our Customer Experience and Copilot Solutions (CXC) practice. In this role, you will partner closely with Sales Executives, delivery teams, and customer stakeholders to shape solutions that align to business goals, address real-world challenges, and set the stage for successful delivery. This role is especially focused on opportunities involving Microsoft Dynamics 365 Customer Engagement solutions, including

Sales, Customer Service, Field Service, Marketing, and Contact Center solutions, along with Power Platform, Microsoft 365, Copilot, and AI-driven capabilities.

You will lead discovery conversations, guide solution strategy, develop business cases, and support executive-level discussions that connect technology investments to measurable business value. Success in this role requires strong collaboration, sound judgment, and the ability to balance customer vision with practical execution—helping ensure the solutions we propose are thoughtful, achievable, and aligned with Journey Team’s commitment to quality, ownership, and lasting client partnerships.

• Own CXC revenue by helping create offers and working with individual team members to advance and close strategic opportunities.
• Lead and help close complex deals by presenting tailored solutions and providing technical and business insight throughout the sales process.
• Design and present end-to-end solution approaches leveraging Dynamics 365 CE, including customer journey orchestration (Marketing) and omnichannel engagement (Contact Center), along with Power Platform, Microsoft 365, Copilot, and AI capabilities.
• Develop business cases and ROI models that clearly connect proposed solutions to measurable business value.
• Lead discovery sessions, workshops, and demos that uncover customer priorities, clarify business needs, and build confidence in the recommended solution.
• Build trusted relationships with executive…