IT Deskside Support, Draper

IT Deskside Support — Draper, UT

Full-time

Tesla is currently seeking a highly technical Desktop Support Technician to join our team onsite in Draper, UT. The IT Services position within the IT Operations team will be on the front lines of Tesla's IT systems support. As the face of IT, the Desktop Support Technician must have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non-technical departments.

The primary tasks of this position will be to support endpoint issues, deliver exceptional customer service, collaborate across IT operations to improve processes and complete projects.

• Provide onsite and remote support for computers and mobile devices
• Troubleshoot hardware and software issues primarily on Windows and MacOS; some Linux experience preferred
• Provide software support for general use and engineering applications such as Autodesk products, Adobe Suite, O365, 3DX, Catia, and more
• Utilize device management systems including SCCM, Active Directory, Azure, JAMF and Intune to troubleshoot issues
• Troubleshoot basic network issues on local endpoints including DNS, DHCP and VPN issues
• Create, edit, and improve technical articles and other procedures for systems at Tesla
• Collaborate with other IT teams like Asset Management, O365, Information Security, Desktop Engineering and Network to escalated and resolve enterprise level issues
• Manage day‑to‑day tickets and resolve issues within SLA’s as defined by IT Operations policy
• Take ownership of special projects, involve relevant teams and ensure completion in a timely manner

• Minimum of 4 years desktop support experience including Windows and Mac;
  Linux experience preferred
• Experience troubleshooting engineering applications preferred
• Experience providing IT support in an enterprise environment utilizing Active Directory, Azure and Exchange
• Strong written and verbal communication skills, ability to communicate technical information in an easy to understand and professional manner
• Excellent customer service skills, strong attention to details with excellent follow up

Compensation and Benefits

• Medical plans with $0 payroll deduction
• Family‑building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both with $0 paycheck contribution
• Company paid HSAs when enrolled in a high‑deductible plan
• Healthcare and Dependent Care FSA
• 401(k) with employer match, Employee Stock Purchase Plan, and other financial benefits
• Company paid Basic Life, AD&D
• Short‑ and long‑term disability insurance
• Employee Assistance Program
• Sick and vacation time (flex time for salary positions, accrued hours for hourly positions), and paid holidays
• Back‑up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight loss and tobacco cessation programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program