Desktop Support Analyst

Desktop Support Technician Overview

We are seeking a customer-focused Desktop Support Technician to join a dynamic IT support team. This individual will provide a combination of onsite desktop support and remote technical assistance for employees across North America. The ideal candidate is energetic, service-oriented, and passionate about delivering an exceptional end‑user experience while troubleshooting technical issues in a fast-paced environment.

• Provide day-to-day technical support through multiple support channels, including:
• Onsite support
• Walk-up support center assistance
• Remote support
• Virtual chat support
• Support both onsite and remote employees across a large user base.
• Perform asset management activities, including inventory tracking, audits, deployments, and equipment disposal.
• Assist with hardware refresh initiatives and replacement of aging equipment.
• Prepare and deploy computer equipment for new hires and employee moves.
• Monitor and remediate endpoint health and security issues.
• Support video conferencing, teleconferencing, printers, and end‑user hardware.
• Install, configure, and remove hardware and software as needed.
• Maintain accurate documentation and provide timely updates on service requests.
• Manage inventory and procurement requests while ensuring compliance with established processes.
• Track, update, and resolve support tickets within defined service levels.
• Monitor support queues and communication channels to ensure prompt response times.
• Contribute to and maintain knowledge base documentation.
• Serve as a trusted technology advisor by recommending best practices and effective solutions.
• Resolve technical issues efficiently in both in‑person and remote support environments.
• Stay current with emerging technologies and assist with training and adoption efforts.
• Perform additional duties as assigned.

• Minimum 2 years of desktop support experience in a corporate or enterprise environment.
• Experience supporting both onsite and remote users.
• Knowledge of operating system deployment, imaging, and endpoint management processes.
• Experience with ticketing systems, user account administration, network connectivity, and basic networking concepts.
• Strong troubleshooting and problem‑solving skills.
• Experience collaborating with cross‑functional teams.
• Knowledge of Windows operating systems and hardware architectures.
• Experience supporting Mac environments is preferred.
• Familiarity with mobile device configuration and support.
• Excellent customer service, communication, and interpersonal skills.
• Ability to work independently and manage multiple priorities simultaneously.
• Strong organizational and time management skills.
• Ability to lift up to 50 pounds as needed.
• Flexibility to accommodate varying work schedules.

• Desktop troubleshooting
• Customer support and end‑user assistance
• User account administration
• Hardware and software deployment
• Mobile device support
• Knowledge base documentation

Customer service is the most critical aspect of this role. The successful candidate will be committed to delivering a positive support experience, communicating effectively with users, and resolving issues with professionalism and urgency.

• * Experience Level:
  * Intermediate Level IT Support Professional
• * Job Type & Location
  * This is a Contract position based out of Draper, UT.
• * Pay and Benefits
  * The pay range for this position is $20.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• * Medical, dental & vision
• * Critical Illness, Accident, and Hospital
• * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• * Life Insurance (Voluntary Life & AD&D…