Desktop Support Specialist

Desktop Support Specialist

Canopy, Draper, UT

Canopy is a fast-growing SaaS company in Draper, Utah building simple, powerful software for accounting firms. We're on a mission to help accountants build an autonomous firm — giving them back the time and tools they need to focus on what matters most: their clients.

We believe the accounting industry deserves world-class software, and we're building exactly that. Our Practice Management Suite is purpose-built for firms that want to work smarter, grow faster, and deliver more value to the people they serve. We place a strong emphasis on delighting our customers, spotting and solving problems, and being good people along the way.

We are hiring a Desktop Support Specialist to ensure our onsite technology and collaborative spaces are seamless, functional, and ready for high-stakes work. At Canopy, our IT team does more than just reset passwords; they are the architects of our physical and digital workspace. From mastering the macOS ecosystem to engineering the perfect conference room setup, you will be the go-to expert for all things hardware and software.

We love technicians who are proactive, handy with a toolkit, and thrive in a fast-paced environment where no two days are the same. If you enjoy a mix of deep technical troubleshooting and active, hands-on physical projects, we’d love to hear from you!

This is a hybrid position in Draper, Utah (M, W, F in-office).

• Ticket Management:
  Rapidly resolve incoming support requests via our ticketing system, balancing immediate “break-fix” needs with long-term projects.
• Physical Infrastructure:
  Lead onsite “build” projects, including mounting TVs, speakers, and projectors, as well as running/terminating cables through ceilings and conduits.
• Provision, deploy, and manage Mac hardware through JAMF Pro and Apple Business Manager. Inventory all systems using Snipe-IT.
• Google Workspace Administration:
  Manage user accounts, groups, and permissions within the Google Workspace Admin Console.
• Lead the technical side of new employee onboarding, including account setup, software provisioning, hardware configuration, and a smooth first-day experience.

• 1–3 years of experience in desktop support, or IT helpdesk
• Ability to lift 50 lbs, climb ladders safely, work in tight spaces (under desks/server closets) and above ceiling cable runs
• Excellent customer service and communication skills – able to explain technical issues clearly to non-technical users
• Ability to prioritize tasks effectively to finish the things that really matter without being sidetracked.

• Experience with Jamf Pro, Apple Business Manager, and Ubiquiti
• Excellent communication skills and empathy for end users

We know many women do not apply for a job if they don't perfectly fit the description. We want you to apply anyway.

Flexible Paid Time Off - you’re actually encouraged to use, plus 10 company holidays!

Health Benefits - including Medical, Dental, and Vision and an HSA Match.

401(k) - we match 100% up to 3% of your contribution. Eligibility is immediate with 100% vesting.

Mental Health - all employees have access to Impact Suite & to our Employee Assistance Program (EAP).

Paid New Parent Leave & Birthing Parent Leave - so you’re able to care for your little ones.

Supplemental Benefits - including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage.

Nectar - our peer-to-peer recognition program to help our employees recognize the amazing work being done by other Canopians!

Company Events - including monthly company-wide meetings, summer parties, and more.

ERG Committees - to plan initiatives around continuing education, community outreach, recruiting, onboarding, and more.

Fully-stocked kitchen
- Keto? Vegan? Flexitarian? Mandalorian? We’ve got you covered.

We approach our work every day with a few things in mind:

Own
- We own this place! We focus on outcomes, holding ourselves & each other accountable.

Win
- We win by delighting our customers with the very best products and services.

Do Good
- We work hard to be good people!

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