Help Desk​/Desktop Support Analyst Draper, UT

Help Desk/Desktop Support Analyst

We are looking for a dependable Help Desk/Desktop Support Analyst to provide day-to-day technical support for employees in Draper, Utah, as well as distributed team members working remotely. This Contract position is ideal for someone who combines hands-on troubleshooting expertise with strong coordination skills and a proactive service mindset. The role will focus on maintaining end-user productivity, preparing and supporting workplace technology, and partnering with internal teams to improve the overall IT support experience.

Responsibilities:

• Manage employee account provisioning, updates, and offboarding activities across identity and access platforms such as Active Directory and Okta.

• Resolve service desk requests by diagnosing and addressing hardware, software, account access, and connectivity issues for onsite and remote users.

• Prepare, deploy, and refresh desktop and laptop systems for new team members and existing staff receiving equipment upgrades.

• Provide technical assistance for Windows-based environments, including workstation support and general troubleshooting for business applications.

• Maintain and support conference room and audiovisual technology to ensure meetings run smoothly and reliably.

• Work with cross-functional partners to deliver IT improvements, technology rollouts, and operational enhancements across the organization.

• Track, prioritize, and document support activity through ticketing tools to ensure timely communication and issue resolution.