Desktop Support

Description

TEKsystems is looking for a Desktop Support Agent for one of our clients in Draper Utah. The ideal candidate is an individual contributor who is eager to apply his or her outstanding customer service skills and well-rounded technical experience in a team that provides support to employees in North America.

This person will split their time between providing Tier II onsite Desktop Support for their local market and providing Tier I Virtual Chat support for remote users. This role sits 100% onsite, there is not remote work in this role.

• Day-to-day support operations for the end user in various support methods on site in Draper Utah.
• Set-up and Removal of hardware and software
• Provide timely updates to our customers and tickets
• Enable accurate procurement requests and inventory management including auditing and reporting while maintaining our standards
• Accurately update and close tickets on time and within service levels
• Monitor support queue tickets and chat volumes daily
• Support video and teleconference technology, printers and various brands of hardware (Windows and Mac)
• Become a trusted advisor who consults with users on best practices and recommended courses of action
• Resolve issues confidently and quickly in an walkup IT lounge environment or remote chat sessions

• 2+ years of desktop support experience, preferably in a medium to large end user environment
• Be able to work from corporate office and remotely as schedule demands
• Knowledge of universal client image creation, management and testing
• Experience with ticketing systems, active directory, VPN solutions, WLAN, LAN and basic knowledge of TCP/IP
• Proven ability working with cross functional teams
• Knowledge of client and server operating systems, and machine architectures in a Windows environment.
• Knowledge of client and system architecture for Mac is preferred.
• Exceptional verbal and written communication skills focused on ensuring customer satisfaction.
• Proven problem-solving skills with an emphasis on quick problem resolution for a highly technical user base
• Keep abreast of technological changes/innovation and identify how they can be applied in support of company goals.

This is a Contract position based out of Draper, UT.

The pay range for this position is $20.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Draper,UT.

This position is anticipated to close on Sep 9, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world…