Business Improvement Manager

Credit Corp is Australia's largest provider of sustainable financial services to the credit-impaired consumer segment. We are an ASX-listed company with over 2200 staff in multiple locations in Australia, New Zealand, the USA, and the Philippines. We work closely with regulators to provide sustainable financial solutions to improve our customers’ circumstances as a pathway to mainstream financial inclusion.

As the Business Improvement & Technology Lead
, you will partner with senior operational leaders and support units to deliver a program of measurable business improvement initiatives. This role requires a strong blend of operational expertise, process improvement, and technology leadership to enhance performance, productivity, and efficiency across the organization.

• Impactful Work: Lead strategic projects that shape the future of our U.S. operations.
• Leadership Opportunity: Manage a team of Business Process Consultants and Analysts, fostering development and high performance.
• Innovation & Growth: Work on cutting‑edge process and technology improvements in a dynamic, fast-paced environment.
• Collaborative Culture: Engage with senior management, IT, analytics, and operations teams to deliver meaningful change.
• Competitive Package: Attractive salary, benefits, and opportunities for career progression within a global organization.

• Operational Expertise: Act as a subject matter expert on Credit Corp Solutions’ processes, policies, and workflows.
• Process & System Improvement: Lead the design, documentation, and implementation of business and process enhancements; oversee project management from initiation to delivery.
• Issues & Opportunities Identification: Develop business cases for improvement initiatives and manage prioritization with senior leadership.
• Relationship Building: Own relationships with technology and consulting suppliers; conduct performance reviews and manage budgets.
• Team Leadership: Set team structure, KPIs, and development plans; recruit and coach high‑performing team members.
• Continuous Improvement: Monitor and refine implemented solutions to ensure sustained success.

• Experience &
  
  Skills:
  
  
• Advanced knowledge of collection strategies and digital customer experience.
• Strong SQL skills and familiarity with omni‑channel campaign strategies.
• Proven experience in project and change management.
• Excellent communication, leadership, and problem‑solving skills.
• Ability to interpret large data sets and drive data‑informed decisions.
• Personal Attributes: Resilient, organized, proactive, and able to work under pressure.