Customer Service Team Lead – Coaching & Ops
Job in
Draper, Salt Lake County, Utah, 84020, USA
Listed on 2026-08-28
Listing for:
Goldman Sachs
Full Time
position Listed on 2026-08-28
Job specializations:
-
Management
Client Relationship Management -
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
Marcus by Goldman Sachs is seeking a dedicated operations leader to manage a consumer contact team in a fast-paced environment. You will coach 15-18 representatives, supervise daily operations, and act as a mentor to improve performance and customer outcomes.
You will interview and select team members, guide real-time service delivery, and partner with stakeholders to meet targets. A background in customer service leadership and high-net-worth experience is preferred.
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