Field Customer Support Specialist; Collections

Who We Are

Location:

Roslindale, MA

Acima is a company that empowers individuals and families by providing accessible Lease‑To‑Own solutions that enhance their quality of life. We offer customers the ability to acquire their dream products without the constraints of traditional financing. With over 30,000 retail partners, we are growing daily and are the premier choice for leasing services, enriching customers’ lives one lease at a time.

The Field Customer Support Specialist (collections) manages customer accounts and meets company collections expectations by resolving past‑due accounts. This position may involve using a company vehicle to complete customer home field visits and product returns in accordance with Acima standards, policies, and procedures.

Paid hourly with a starting rate of $19–$20 per hour. The role may also be eligible for various bonus and/or incentive programs in effect. Eligibility requires active employment and meeting all other requirements established in the bonus or incentive plan unless otherwise required by applicable state or local law.

• Coordinate with collections team to assist in resolving past‑due accounts
• Maintain accurate records of past‑due account activity
• Maintain accurate records of all field activity
• Complete customer field visits in a timely manner as assigned
• Complete customer product returns as scheduled
• Keep assigned vehicle(s) clean and maintained
• Follow all safety and product handling procedures
• Handle sensitive payment information securely

• Must be at least 18 years of age
• High school diploma or GED
• Valid state driver’s license and good driving record
• Excellent communication and customer service skills
• Ability to talk on the phone when needed
• Ability to lift and move heavy items
• Capable of using basic technology
• Proficiency in Microsoft Office Suite and other relevant software applications
• Ability to work independently and with others
• Organized, with time‑management skills
• Past collections or door‑to‑door sales experience or familiarity with the leasing industry is preferred

• Award Winning Culture
• Career Growth Opportunities!
• Weekly Pay!
• Bonus potential (based on performance)
• Full Benefits (Health, Dental, Vision), Life Insurance, LTD, STD, FSA, 401(k), Supplemental Life Insurance, Spouse/Dependent Life Insurance, Legal Insurance, Accident Insurance, Limited Purpose Plan, Identity Theft Protection Plan, Hospital Indemnity, Critical Illness
• PTO
• 401(k) Match
• Discounts from Acima partners
• FSA/HAS

This is a full‑time position. The days and hours of operation are Monday through Sunday. The actual work days will vary and include evenings and weekends.

The job requires regular talking and listening to coworkers and customers. It is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move heavy items and must adhere to all company safety guidelines.

Acima is an equal opportunity employer committed to ensure that all employment decisions are made on a non‑discriminatory basis, and without regard to actual or perceived race (the definition of race also includes traits historically associated with race, including, but not limited to, hair texture and braids, locks, and twists), religious creed, color, national origin, ancestry, physical or mental disability, genetic information (including testing and characteristics), sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity, transgender, and gender expression), age, sexual orientation, citizenship status, veteran status, uniformed service member status, or any other consideration protected by federal, state or local law.

This job description is not intended to be all‑inclusive. Coworker may perform other related duties as negotiated to meet the ongoing needs of the organization.