Bilingual Sales and Retention Representative; Inbound

Job Description:

Bilingual Sales Growth and Retention Representative (Inbound) Draper, UT
- In office

Acima Leasing Acima is a young and dynamic leasing company that provides consumer payment options for life necessities that otherwise would not be available to them. We help with Lease-ToOwn options from tires/wheels to furniture and appliances. Acima blends the use of innovative online technology with a fast and easy application process for thousands of retailers nationwide.

Customers love us because we make the impossible possible. Retailers love us because we make it easy for them.

In your role as a Sales Growth and Retention Representative at Acima, you’ll be a key player in supporting our dynamic Sales Team across all levels. You’ll work diligently to manage your assigned portfolio to drive lease fulfillment to new heights by expanding our network of retail partners and boosting Acima’s revenue and lease volume.

This position offers an exciting opportunity to contribute significantly to Acima’s growth and success.

• Provide dedicated support to the Sales Team, including Sales Leadership, by facilitating collaborative communication to achieve business objectives.
• Strategically manage your assigned portfolio to enhance company lease growth, contributing to overall business success.
• Proactively cultivate and nurture relationships with existing retailer partners in your assigned portfolio, leveraging critical thinking and proactive engagement to drive strong connections.
• Efficiently navigate and maintain essential account information in CRM platforms like Salesforce, ensuring accuracy and accessibility for all stakeholders.
• Lead communication efforts with retailer partners to promote strategic growth campaigns in collaboration with marketing and sales leadership.

• Bilingual (Spanish) required.
• Minimum of 3 years of experience in business-to-business sales or account management and customer/merchant services.
• Effective listening skills with the ability to act on what is learned.
• Strong oral and written communication skills, ability to present and teach small groups.
• Proven time management skills.
• Critical thinking and decision-making responsibilities.
• Excellent phone etiquette and customer service skills.
• Proactive approach to problem-solving with the ability to influence positive outcomes.
• Strong attention to detail, self-starter, and the ability to multitask.
• Experience with Salesforce or comparable CRM desired.

• Contact 95% of Premier and Managed merchants monthly, ensuring consistent engagement and support.
• Contact a minimum of 100 Support accounts each month, providing timely assistance and addressing any inquiries or concerns.
• Maintain 100% activity on campaign accounts, ensuring merchants are fully informed and engaged with Acima's promotional initiatives, program updates, spiffs, and other offerings.

Upbound Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We were founded in 2013 with a mission to enrich the lives of our employees, our customers, and our retailers. Now, as a part of the Upbound Group, we have the mission to elevate financial opportunity for all. Our culture thrives on close connections and a family-like atmosphere, driving innovation and customer-centric simplicity.

Join us to be part of a team where your professional development is valued, and your sense of belonging is integral to our success.