Inside Sales Representative

About the Role

The Inside Sales team provides support, training, and coaching for our customers, focusing on account retention and expansion. You will strategize customer support execution, coordinate with cross‑functional teams, and proactively seek new ways to ensure customer success. Your primary responsibility is account expansion, working closely with an Account Manager to demo products and secure new opportunities.

This is an on‑site role located in Draper, Utah. Candidates must be available to work in the office Monday through Friday during standard business hours and should be able to participate in real‑time collaboration, daily stand‑ups, team meetings, and company events.

• Full‑time, in‑office position. Remote or hybrid work is not available.
• Must be available for in‑person, ad‑hoc team discussions, coaching, and feedback sessions throughout the workday.
• Required to attend and participate in daily stand‑ups, team meetings, training, and company events held in the office.
• Reliable daily commute to the office is required.

• Develop and cultivate customer relationships with key decision makers and power users/administrators.
• Resolve simple to moderately complex tasks related to our product suite.
• Conduct Partnership Reviews (business reviews) with current customers – review current products, current implementations, help discover and resolve concerns, and ask questions to discover areas where we can expand the account with additional products.
• Schedule product demonstrations.
• Assist with support case escalations and facilitate customer communication where needed.
• Complete product training to gain deeper understanding of NEOGOV products.
• Proactive calls and engagements to seek demonstration appointments.
• Meet regularly and communicate often with the assigned Account Manager to ensure objectives are aligned for the territory.
• Communicate product feedback where appropriate and work with other internal teams to help resolve customer concerns and product ideas.
• Generate excitement for new or developing products by keeping customers updated on their progress. Sharing information on product enhancements.
• Find upsell opportunities through customers’ use‑case.
• Track KPIs (partnership review meetings, demos, SQO%, and sales territory quota attainment).
• Work with at‑risk customers as needed along with other internal teams to resolve concerns and retain customers.

• Someone with strong organizational and follow‑through skills.
• An individual with a high level of personal accountability.
• Able to set expectations and communicate goals and objectives with customers and teammates.

• Minimum 3 years working directly with customer accounts.
• Minimum 1+ year of experience with one or more SaaS products.
• Prior technical sales experience is preferred.
• Excellent written and verbal communication skills.
• Ability to successfully communicate and coordinate with departments across the organization, including Sales, Support, QA, Product Management, Finance, etc.
• Experience presenting both to groups and one‑on‑one.
• Salesforce experience preferred but not required.
• B.A./B.S. or equivalent work experience.

• Competitive wages.
• Comprehensive benefits package (medical, dental, vision, etc.) for full‑time employees effective Day 1.
• Generous PTO to support work‑life balance.
• 401K matching.
• 12‑week paid parental leave.
• Autonomy to grow and find your career path with supportive leadership.
• Company‑provided lunches and a kitchen fully stocked with snacks and drinks in the Draper office.
• Inclusive and diverse work environment.

NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non‑merit factors.