Customer Experience Concierge

About JIKO Life

JIKO Life is a wellness and longevity center in Draper offering a curated suite of recovery and optimization experiences — sauna and cold plunge, breathwork, red light and PEMF therapy, IV therapy, body composition scanning, and more, alongside a wellness café. We exist to help our members feel their best and keep coming back. We're looking for a warm, energetic Customer Experience Concierge to be the face of JIKO and the heartbeat of our member experience.

This is a hybrid hospitality, wellness-facilitation, and sales role for someone who lights up around people. One moment you're pulling a perfect espresso, the next you're guiding a member through a contrast-therapy session, leading a breathwork round, or following up with a prospective member to get them booked. You set the tone for every visit and turn first-time guests into long-term members.

• Barista & café operations — prepare and serve coffee, wellness beverages, and light café items; keep the café clean, stocked, and inviting; handle POS transactions
• Sauna & cold plunge facilitation — guide members through contrast-therapy protocols safely, explain the benefits, and maintain a clean, well-functioning facility
• Breathwork instruction — lead individual or small-group breathwork sessions
• Red light therapy operation
• Member sales & retention — present membership options, convert guests into members, and check in with existing members to keep them engaged and renewing
• Outbound lead follow-up — proactively follow up with prospects by call, text, and email to book intro appointments and tours
• Guest communication — manage front-desk communication, scheduling, confirmations, and reminders across calls, texts, and emails

• Hospitality, customer-service, or front-desk experience in a premium environment
• A natural, comfortable approach to sales — you enjoy helping people say yes
• Warm, professional, high-energy presence and genuine care for people
• Comfort learning and facilitating wellness modalities (sauna, cold plunge, breathwork)
• Strong communication and follow-through across phone, text, and email
• Reliability and flexibility, including early mornings and some weekends
• Utah Food Handler Permit, or ability to obtain one before start date

• Barista or café experience
• Breathwork facilitation training
• Experience with booking/CRM software and membership sales
• Background or strong interest in health, fitness, or wellness

Flexible shifts including periodic early mornings and weekend rotation

• A beautifully designed, modern wellness facility
• Complimentary or discounted access to JIKO services
• PTO
• A collaborative team passionate about helping people thrive