Warranty & Service Coordinator

Overview

We are seeking a customer-focused Warranty & Service Coordinator to serve as the primary point of contact for service and warranty requests. This role requires strong communication, organization, and multitasking skills to ensure a seamless customer experience and timely case resolution.

• Serve as the first point of contact for customers via phone, email, and in-person requests
• Create and manage service and warranty cases in CRM (Salesforce)
• Schedule, dispatch, and coordinate service technicians and resources
• Communicate with customers to gather details, provide updates, and close cases
• Order and track parts, materials, and tools needed for service completion
• Prepare service routes and coordinate logistics including equipment and third-party support
• Maintain organized records of requests, schedules, and communications
• Collaborate with internal teams to resolve cases and prepare quotes/invoices

• Previous customer service or dispatching experience
• Excellent communication and professional phone etiquette
• Strong organizational and multitasking skills
• Proficiency with Microsoft Office (Outlook, Excel, Word)
• Experience with CRM systems (Salesforce preferred)
• Ability to work under pressure in a fast-paced environment
• High school diploma or equivalent required
• Bilingual (English/Spanish or English/Chinese) a plus

We offer a comprehensive benefits package that includes:

• Medical, dental, vision and life insurance benefits
• 401k Retirement Plan
• Paid time Off (PTO)
• Company Paid Holidays
• Employee Discount to company products

Value Windows & Doors Inc. is a Drug Free workplace and EEO employer committed to employing a diverse workforce.

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