Onsite Customer Care Representative - Hope Duarte

Onsite Customer Care Representative - City of Hope Duarte

Job Category: Operations

Requisition Number: ONSIT
001843

• Posted :
  August 14, 2026
• Full-Time
• On-site

Showing 1 location

City Of Hope Duarte
1500 E Duarte Rd
Duarte, CA 91010, USA

City Of Hope Duarte
1500 E Duarte Rd
Duarte, CA 91010, USA

Infu System is a leading national health care service provider, facilitating outpatient care for durable medical equipment manufacturers and health care providers by delivering ambulatory pumps and supplies, along with related clinical, biomedical and billing services, to practices and patients nationwide. With a comprehensive suite of services, Infu System improves clinician access to quality medical equipment and promotes patient wellness and safety while reducing the overall cost of infusion care.

Infu System offers Oncology, Pain Management and Wound Care therapies, including Negative Pressure Wound Therapy. The company’s Durable Medical Equipment (DME) Services are composed of direct payer rentals, pump and consumable sales, and biomedical services and repair, including on-site and depot services. Infu System provides the sale, rental, lease and associated supplies, including infusion pumps, nerve blocks for acute pain, nerve block catheters, postoperative pain pumps, central venous catheters, IV pumps, pole-mounted pumps, syringe pumps, enteral pumps, Huber needles, clean room supplies, IV extension tubing, pump tubing, ambulatory pumps, replacement pumps, disposable products, central venous access devices, closed system transfer devices, negative pressure wound therapy vacs, wound vac, and chemotherapy and oncology infusion pumps.

Biomedical services include both on‑site and depot preventive maintenance, repair and warranty services, ranging from equipment inspections to extensive repairs, including compression device systems, defibrillators, EKG machines, electrosurgical units, external pacemakers, humidifiers, infusion pumps, LCDs, light sources, modules, patient monitors, printers, pulse oximeters, telemetry transmitters and tourniquets – all completed to factory specifications.

Headquartered in Rochester Hills, Michigan, Infu System delivers local, field‑based customer support and operates Centers of Excellence in Michigan, Kansas, California, Massachusetts, Texas and Ontario, Canada.

Under the direction of the Manager of Customer Care, the Onsite Customer Care Representative is responsible for improving & maintaining the outpatient ambulatory pump program & services for City of Hope Cancer Center - Duarte, CA. Certain hospitals, clinics and other medical centers now require Infu System to provide proof of vaccinations prior to entering their facilities. Your role may require proof of vaccination for us to receive the accreditation credentials needed to effectively service our customers.

The expected salary range for this position is $55,000 - $60,000 per year
. Starting compensation will be determined based on the candidate's relevant healthcare experience, education, skills, and overall qualifications.

• Patient Information:
  Assist with improving and/or maintaining the Patient Information Workflow
  • Determine best practice to notify nurses of new starts/restarts needing a consent signed
  • Obtain consent if/when possible
  • In-service new hires on process
  • Utilized  to update patient information
  • Notate at‑home disconnects and ensure pumps are returned to Infu System
  • Identify missing patient information necessary to bill (ie: dx codes, doc names, drug regimens)
  • Troubleshoot Patient Information Workflow issues on a daily basis
• Ambulatory Pumps & Supplies:
  • Coordinate with Infu System Courier for appropriate number of pumps/supplies
  • Help ordering/keeping PAR of supplies
  • Assign serial numbers within  for tracking purposes
  • Enter RGAs for any pump malfunctions
  • Maintain appropriate quantity of pumps
  • Follow up with patients that have not returned assigned pumps
  • Handle and if necessary elevate customer complaints
  • Troubleshoot Pump & Supply issues on a daily basis
• Other duties as assigned

No supervisory or management responsibilities.