Senior Administrator; Emiratisation - dnata Airport Operations

Job Purpose

dnata is one of the world’s largest air and travel services providers; offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by your side for the entire travel experience. dnata Airport Operations’ vast ground handling operations successfully service the major global hub that is Dubai International Airport.

We deliver a seamless experience from check-in to baggage delivery for more than 80 million passenger and 140 scheduled airlines annually.

In this role as a Senior Administrator (Emiratisation) for the dnata Airport Operations team, you will be required to plan and execute the comprehensive administration support required for the department section functions to the required standards as per company policy, standards and procedures. This role will also require you to coordinate with or supervise a team of admin assistants to support the admin logistics of the department.

The job will require a level of knowledge of the relevant department/section and a thorough knowledge of the administration systems.

In this role, you will;

• Plan, oversee and coordinate the administration workload in accordance with operational requirements. Ensure workload is shared and distributed evenly and wherever necessary prioritised to meet urgent requirements.
• Monitor, control and interpret all relevant administration documentation to ensure correct policy, standards and procedures are being applied and adhered to. Ensure relevant information is communicated to the required stakeholders and other sections as required. Maintain a prompt system for acceptance and delivery of admin documents.
• Oversee the implementation and functioning of admin systems through close coordination with the IT support teams. Generate reports, ensure admin systems are utilised effectively to collate analyse and retrieve data and that any issues are addressed with respective stakeholders.
• Resolve issues arising from the queries and complaints from customers, staff and stakeholders in order to provide a high level of customer service for admin related issues and retain customer confidence.
• Oversee and collate timely processing of transactions, billing, manuals and documents, initiate update and track any follow up action required and liaise with relevant stakeholders to ensure accuracy of the above. Coordinate with external vendors where required to ensure service level agreements are tracked and adhered to.
• Maintain and support database on departments assets, supplies and facilities where required and elevate areas of concern to ensure supplies are monitored and tracked.
• Other activities may include.
  • Execute the leave distribution and manpower resource deployment for the department
  • Supervise operational aspects of the administration section such as timekeeping, transportation, security access, mail handling, passes and permits and staff inductions
  • Process enquiries regarding training programs and act as liaison for program manager with relevant stakeholders

To be considered for this role, you must meet the below requirements;

• Experience in a relevant role.
• Thorough knowledge and understanding of computer applications relevant to the role.
• You will have an edge if you have supervisory experience.

Our services on the ground keep the world in the air. We’re one of the largest air services providers in the world, and you’ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We’re growing fast, and we’re looking for people with imagination and creativity to join our team of more than 40,000 people.

We want potential stars to help us deliver on the promises our customers make.

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website