Receptionist, Administrative​/Clerical

Acclime is seeking a friendly, organized, and professional Receptionist/Front Office Assistant to manage daily front desk operations, greet visitors, answer inquiries, and provide administrative support. The ideal candidate is customer-focused, detail-oriented, and comfortable handling multiple tasks in a fast-paced environment. The Receptionist/Front Office Assistant serves as the face of the company and supports smooth business operations by coordinating communication, managing records, and assisting staff and guests.

• Greet visitors, clients, and employees with a friendly, professional demeanour.
• Check in guests, verify appointments, and notify the appropriate staff.
• Maintain a clean and organized reception area.
• Provide directions, answer general inquiries, and assist with visitor needs.
• Offers beverage/coffee to guests where necessary.

• Answer incoming calls, respond to messages, and route calls to the appropriate departments.
• Manage company email inboxes or communication channels as needed.
• Provide accurate information regarding company services, hours, and procedures.

• Schedule and confirm appointments or meetings.
• Assist with filing, scanning, copying, and data entry tasks.
• Receive and distribute mail, packages, and deliveries.
• Maintain office supplies and notify management when inventory is low.
• Support staff with administrative works as needed.

• Maintain visitor logs, reports, or internal documents.
• Update databases, calendars, and contact lists accurately.
• Ensure confidentiality of sensitive information at all times.

• Handle inquiries and resolve minor concerns efficiently.
• Escalate complex issues to line manager or the appropriate departments.
• Provide exceptional customer service to enhance the guest experience.

• Support meeting room scheduling and preparation.
• Coordinate with other departments to ensure smooth daily operations.

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Professional appearance and positive attitude.
• Ability to maintain confidentiality and handle sensitive information.
• Proficient with Microsoft Office (Word, Excel, Outlook)
• Comfortable learning new software, scheduling tools, or phone systems.
• Strong problem-solving skills and attention to detail.

• Higher secondary education: communication or front office management degree preferred.
• Previous receptionist, front desk, or administrative experience for at least 2 years preferred.
• Customer service experience in an office or corporate service environment is a plus.

This job description is intended to provide a general overview of the position and does not encompass all responsibilities and qualifications. Duties may evolve to meet the changing needs of the organization.