Lab Receptionist

Job Summary

We are looking for a well-organized, proactive, and detail-oriented Lab Receptionist / Lab Coordinator to manage the daily administrative and coordination activities of the dental laboratory. The role involves close coordination with doctors, branch managers, and internal teams to ensure smooth workflow, timely case delivery, and accurate reporting. This position is crucial in maintaining efficiency, communication flow, and operational accuracy within the lab.

• Coordination & Communication
• Act as the primary point of contact between the laboratory and doctors across all branches.
• Coordinate case submissions, clarifications, and follow-ups with dentists.
• Liaise with branch managers regarding case timelines, urgent requests, and delivery schedules.
• Ensure clear and timely communication regarding case status updates.
• Case & Workflow Management
• Receive, record, and track all incoming lab cases.
• Maintain accurate case logs and ensure proper documentation.
• Monitor turnaround time (TAT) and elevate delays when necessary.
• Ensure smooth flow of cases between lab technicians and branches.
• Deliveries & Logistics
• Coordinate dispatch and receipt of lab cases and materials.
• Manage courier schedules and internal delivery coordination.
• Track outgoing and incoming deliveries to ensure timely handover.
• Maintain records of delivery acknowledgements.
• Reporting & Documentation
• Prepare daily, weekly, and monthly lab reports.
• Maintain case tracking sheets and productivity reports.
• Generate reports for management regarding workload, pending cases, and performance.
• Ensure proper filing and documentation of all lab-related records.
• Administrative Support
• Maintain inventory records of lab materials (if required).
• Assist in stock coordination with the procurement team.
• Support Lab Manager with scheduling and operational documentation.
• Ensure the lab reception area is organized and professional.

• Strong coordination and communication skills.
• Good knowledge of MS Excel and reporting tools.
• High attention to detail and accuracy.
• Ability to multitask and handle pressure in a fast-paced environment.
• Professional and confident personality.
• Strong follow-up skills.
• Ability to maintain confidentiality and professionalism.

• Bachelor's degree or diploma in administration or related field.
• Previous experience in a dental clinic or dental laboratory (preferred).
• Experience in coordination or operations roles.