Reception & Office Concierge - Front Desk Lead

Job Purpose

• Handle the front desk reception area as the first point of contact for the Company.
• Serve visitors by greeting, welcoming, and directing them appropriately; notify company personnel of visitor arrival.
• Provide administrative and clerical services to ensure efficient and timely operations.
• Manage switchboard and distribute mail/post.

• Welcome visitors by greeting them in person or on the telephone; answer or refer inquiries in a courteous manner by maintaining employee and department directories.
• Inform other employees of visitors’ arrivals or cancellations.
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, brochures).
• Provide basic and accurate information in person and via phone/email.
• Sort and distribute post, courier, and deliveries on a timely basis.
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges, etc.).
• Contribute to the team by accomplishing related tasks as needed.
• Manage office assistants as required.
• Manage switchboard by answering incoming calls, greeting callers, providing information, transferring calls, and/or taking messages as necessary.
• Liaise with vendors for purchase of items and request quotations.
• Coordinate with the purchasing team for the supply of ordered items and follow up on purchase orders.
• Communicate with the Finance team for timely payment of vendor invoices.
• Follow up with different vendors (such as stationery, grocery, flowers, etc.).

• High School Diploma or equivalent.
• Minimum 1–3 years of relevant experience.

• Communication skills.
• Organizational & Planning skills.
• Integrity & attention to detail.
• Analytical & problem‑solving skills.
• Time management.