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School Front Desk Lead — Welcoming, Admin & Attendance
Job in
Dubai, Dubai, UAE/Dubai
Listed on 2026-05-30
Listing for:
Dubai Careers - A Smart Dubai Initiative
Full Time
position Listed on 2026-05-30
Job specializations:
-
Administrative/Clerical
Education Administration, Admin Assistant
Job Description & How to Apply Below
- Set an exemplary tone for the RLS community through modelling the school's Purpose, Principles, Practices and Values.
- Serve as the first point of contact for students, parents, staff and visitors
- Greet and welcome visitors with professionalism and warmth
- Direct visitors appropriately and notify staff of arrivals
- Maintain a clean, organised and professional reception area
- Answer, screen and transfer calls in line with RLS telephone etiquette
- Ensure clear, timely communication between school, parents, students, staff and stakeholders
- Maintain thorough knowledge of RLS to provide accurate information on curriculum, admissions, services and policies
- Respond to general parental inquiries professionally through approved communication channels
- Deliver exceptional customer service, upholding the reputation of RLS
- Communicate essential information accurately to staff and senior leaders via email, phone, or written communication
- Support smooth daily front desk operations
- Use digital systems to schedule meetings, message parents, input data and track tasks
- Maintain daily student attendance, absences, late arrivals and early pick ups
- Follow up on absences through calls and messages
- Ensure the student portal is accurately and consistently updated
- Assist parents and students with attendance related inquiries
- Manage late drop off and early pick up procedures, inform security and notify teachers
- Keep the daily fire register updated
- Generate attendance and absence reports for the Senior Leadership Team (SLT) and maintain automated records
- Support school tours, activities and events as required
- Assist the Admissions team by contacting inquiries and updating systems
- Carry out administrative and secretarial duties as delegated by line manager, senior leadership, or faculty
- Ensure compliance with all RLS policies, procedures and codes of conduct
- Maintain strict punctuality and consistent attendance during core working hours
Job Description
- Set an exemplary tone for the RLS community through modelling the school's Purpose, Principles, Practices and Values.
- Serve as the first point of contact for students, parents, staff and visitors
- Greet and welcome visitors with professionalism and warmth
- Direct visitors appropriately and notify staff of arrivals
- Maintain a clean, organised and professional reception area
- Answer, screen and transfer calls in line with RLS telephone etiquette
- Ensure clear, timely communication between school, parents, students, staff and stakeholders
- Maintain thorough knowledge of RLS to provide accurate information on curriculum, admissions, services and policies
- Respond to general parental inquiries professionally through approved communication channels
- Deliver exceptional customer service, upholding the reputation of RLS
- Communicate essential information accurately to staff and senior leaders via email, phone, or written communication
- Support smooth daily front desk operations
- Use digital systems to schedule meetings, message parents, input data and track tasks
- Maintain daily student attendance, absences, late arrivals and early pick ups
- Follow up on absences through calls and messages
- Ensure the student portal is accurately and consistently updated
- Assist parents and students with attendance related inquiries
- Manage late drop off and early pick up procedures, inform security and notify teachers
- Keep the daily fire register updated
- Generate attendance and absence reports for the Senior Leadership Team (SLT) and maintain automated records
- Support school tours, activities and events as required
- Assist the Admissions team by contacting inquiries and updating systems
- Carry out administrative and secretarial duties as delegated by line manager, senior leadership, or faculty
- Ensure compliance with all RLS policies, procedures and codes of conduct
- Maintain strict punctuality and consistent attendance during core working hours
- Full fluency in Arabic and English
- Experience in front desk, customer service, or a related role
- Strong administrative and organisational skills
- Ability to multitask and meet deadlines in a fast
-paced environment - Creative thinking and strong problem
-solving skills - Excellent interpersonal and communication skills
- Co…
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