Admin & Operation Executive

Job Summary:

As part of our growing sales and business setup operations, we are looking for a proactive Operations Executive to manage post-sales responsibilities and administrative tasks. The ideal candidate will guide and assist clients in processing company documents, ensuring due diligence, and working with advisors to meet regulatory requirements. Additionally, the role includes administrative support, visitor management, and office coordination.

• Serve as the Primary Point of Contact between clients and Infibiz, ensuring smooth communication and relationship management.
• Guide and assist clients in processing company formation documents
  , including adherence to legal and compliance requirements.
• Coordinate client meetings, calls, and appointments while ensuring prompt responses to inquiries and concerns via email, phone, or in person.
• Maintain accurate records of client interactions, transactions, and documentation.
• Work closely with internal teams to ensure timely completion of client requests and smooth coordination between departments.
• Track client projects, ensuring deadlines are met
  , and handle any delays or issues effectively.
• Identify upselling or cross-selling opportunities to provide additional services to clients.
• Collect and analyze client feedback to improve service quality and address concerns professionally.
• Stay updated on industry trends, government regulations, and business setup processes to better serve clients.

• Greet and welcome visitors professionally and courteously.
• Manage incoming and outgoing calls
  , answering general inquiries and directing calls to the appropriate department.
• Handle incoming and outgoing mail, packages, and deliveries efficiently.
• Maintain a clean, organized reception area to ensure a professional company image.
• Provide administrative support across departments, including scheduling appointments, managing calendars, and coordinating meetings.
• Assist in preparing proposals, contracts, and presentations for clients and internal teams.

• Bachelor s degree preferred.
• Proven experience in client management, operations, or administrative roles, preferably in the business setup industry.
• Excellent communication and interpersonal skills to interact effectively with clients and team members.
• Strong organizational and multitasking abilities to handle various responsibilities efficiently.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and CRM software.
• Ability to work independently and collaboratively in a fast-paced environment.
• Professional telephone etiquette and office management skills
  .
• Detail-oriented with the ability to maintain accurate records and ensure compliance with company policies.