Business Support Assistant; Customer Service G4

Business Support Assistant (Customer Service) G4

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

Business Support Assistant (Customer Service) G4

G4 Fixed-Term Staff

Two (2)

Dubai

Logistics Associate (Customer Service) G6

The role is to deliver standard business support processes for a specific professional area of work, to facilitate effective service delivery.

• Gather information with clear direction to support the drafting of documents and preparing reports by other staff.
• Respond to queries and elevate where appropriate, in order to provide a timely and accurate service to clients.
• Support processing and managing routine administrative and financial tasks in various functional areas, to contribute to the effective and timely management of resources.
• Provide revision and proof‑reading services for standard documents, to contribute to the development of accurate documentation.
• Take responsibility for the maintenance of set standard systems and files, to ensure information is accurate and readily available for the function.
• Identify simple discrepancies in statistics and data, such as missing information, and report to senior staff in order to support clients to deliver their work.
• Take responsibility for data integrity to facilitate availability of accurate information in corporate systems.
• Provide guidance on routine business support methods and practices to junior colleagues to ensure services are delivered consistently and to the required standards.
• Work with a variety of individuals, taking on feedback where appropriate to assist in business support delivery for staff.

a) Comply with order process operations as per standard UNHRD Standard Operating Procedure (SOP), by

• Verifying availability of stocks through WFP system
• Requesting approval to release stock from respective owners
• Liaising with procurement to request quotations from suppliers

b) Follow through on the Proforma Invoice sent to partners

c) Assist in coordinating after‑sales policies with the procurement team

d) Assist monitoring UNHRD Customer Service shared mailbox. Requests under UNHRD Dubai.

Completion of secondary school education.

Four or more years of progressively responsible work experience in the relative business stream with experience in general administrative work.

• Proficient in the use of office equipment and computer software packages, such as Microsoft Word.
• Knowledge of work routines and methods in order to complete processes under minimal supervision.
• Uses tact and courtesy to give and receive information to a wide range of individuals.
• Ability to identify data discrepancies and rectify problems requiring attention.
• Ability to offer guidance or basic on‑the‑job training to more junior staff.

Fluency in English and local language is required. Knowledge of another UN language is an advantage.

Benefit from a rewarding salary structure, providing financial stability.

• Annual Leave:
  Earn 2.5 days per month.
• Paid Sick Leave, Parental Leave, Family Leave ensuring you can take the necessary time to recover and take care of your family without financial worry.

Access quality healthcare coverage for yourself and recognised dependents, promoting health and…