Sales, Operations and Admin Assistant

Sales, Operations & Admin Assistant — Full-Time

Location:

Remote / Hybrid Business:
The Mahjong Boutique Probation & Salary: 2-month probation/training period at AED 2,500 per month. Upon successful completion, salary increases to AED 3,000 per month. About the Business

The Mahjong Boutique is a fast-growing Mahjong lifestyle brand offering curated Mahjong products, lessons, workshops and private/corporate events. We started just over a year ago and have grown quickly, including being featured in Khaleej Times.

As we grow, we are looking for someone reliable, organised and proactive to support the day-to-day running of the business.

We are looking for a Sales, Operations & Admin Assistant to support customer service, sales, admin, logistics, operations, marketing and general business coordination. This is a broad, hands‑on role in a growing small business. You do not need to know Mahjong before starting — training will be provided.

This is a remote/hybrid role where the workload may vary depending on customer enquiries, orders, bookings and business needs.

The working window is 9:00am to 7:00pm, Monday to Saturday. You are not expected to work non‑stop throughout the full window, but you must be available, responsive and able to complete tasks promptly during these hours.

• Learn about our products, lessons, workshops and events so you can respond to customers clearly and professionally
• Maintain a customer leads spreadsheet and follow up proactively
• Recommend suitable products or services
• Convert enquiries into confirmed orders or bookings
• Calculate order totals, generate payment links and track payments

• Log confirmed product orders into Shopify for inventory and accounting purposes
• Coordinate with packing staff on what needs to be prepared
• Book delivery drivers/couriers and update customers on delivery or collection arrangements
• Help ensure orders are fulfilled accurately and on time

• Help manage calendars for teachers, lessons, workshops and events
• Track bookings, attendance and customer details
• Carry out basic PA/admin duties
• Keep spreadsheets, files and records organised

• Keep simple records of cash, bank transfer and online payments for lessons, workshops and events

• Help take photos and videos of products, lessons or events
• Use AI tools to help create product images, marketing visuals and social media content, subject to approval
• Post product photos, stories and updates on Instagram regularly
• Help organise photos/videos for future marketing use

• Learn how to make basic Shopify updates, such as adding products and updating descriptions, images and pricing
• Help keep product listings accurate and up to date
• No coding or web development experience is required

• Prepare basic Canva graphics for posters, flyers, Instagram posts and stories
• Work from existing templates and brand guidelines where available
• Assist with simple Cap Cut video editing, such as trimming clips, adding text and preparing reels
• Creative work will be reviewed before posting or sharing externally
• Training will be provided where needed

• Assist on-site at events when required

The ideal candidate is:

• Reliable, organised and detail‑oriented
• Personable, friendly and comfortable texting/speaking with customers
• Professional and clear in written communication
• Good at following up and keeping track of tasks
• Able to work independently once trained
• Willing to learn systems such as Shopify, Canva, Cap Cut and spreadsheets
• Comfortable using AI tools to improve speed and productivity
• Flexible and willing to help across different areas of the business

• Excellent written and spoken English
• Strong organisation skills
• Basic spreadsheet skills
• Comfortable using Whats App, email and online tools
• Canva, Cap Cut, Shopify or social media experience is helpful but not essential

This is a startup‑style role, so responsibilities may change from week to week depending on business needs. Some days may involve customer enquiries and orders; other days may involve event preparation, Shopify updates, inventory, social media or admin.

The role is best suited to someone who enjoys variety, is willing to learn, and wants hands‑on experience in a growing business. The most important qualities are reliability, responsiveness, organisation, willingness to learn and a professional attitude with customers.

This is not a specialist web development, graphic design or marketing role. However, the assistant will support basic tasks in these areas as part of the wider sales, admin and operations role.