Studio Operations & Client Experience Coordinator

Studio Operations Client Experience Coordinator

Dubai Circus School is seeking a highly organized, tech-savvy, and customer-focused Studio Operations Client Experience Coordinator to be the backbone of our daily operations. This role is ideal for someone who thrives in a dynamic creative environment, is eager to grow, and takes pride in keeping everything running smoothly behind the scenes.

• Manage all data entry, client records, waivers, and database accuracy through our studio management platform.
• Handle class bookings, scheduling, and calendar management for coaches and students.
• Process payments, invoices, and financial transactions with accuracy and confidentiality.
• Generate and maintain detailed reports on attendance, revenue, and client activity.
• Deliver exceptional customer service across all touchpoints in person, by phone, and via email.
• Maintain and uphold quality and service standards at all times.
• Manage the studio floor, coordinating between coaches, students, and management.
• Proficiently use Microsoft Excel, Word, and Office Suite for administrative and reporting tasks.
• Support new client onboarding, ensuring a seamless and welcoming experience.
• Cover sales duties and responsibilities in the absence of the designated sales team member, including lead follow-ups, converting inquiries, and promoting DCS programs and packages.

• Minimum 3-4 years of experience in an operations, admin, or customer service role.
• Excellent command of Microsoft Office (Excel, Word, Outlook).
• Experience with studio, gym, or client management platforms is a strong advantage.
• Strong attention to detail and commitment to data accuracy.
• Outstanding communication and interpersonal skills.
• A quick learner who adapts fast and embraces new tools and processes.
• Growth-oriented mindset - eager to take on new responsibilities and advance within the role.
• Fluent in English (Arabic is a plus).
• Ability to multitask and prioritize in a fast-paced environment.
• A Bachelor's Degree is an advantage.
• Positive, proactive attitude with a passion for delivering excellence.