Relationship Officer

Relationship Officer

Join to apply for the Relationship Officer role at First Abu Dhabi Bank (FAB).

FAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth.

Job Purpose

• Meet and exceed monthly and annual sales target objectives.
• Ensure penetration in the market through focus on New To Bank acquisition as well as solicit existing clientele.
• Do proper analysis of the case and provide all related information of the customer after the field visit is done.
• Be familiar with all policies, products and processes to ensure superior client onboarding experience.
• Proactively participate in Learning, Development and training programmes of the bank to be an effective sales personnel.
• Ensure strict adherence to all KYC, Compliance policies and other processes as stipulated.

• Accomplish set sales and revenue objectives for all products as per the business plan.
• Achieve monthly & annual set KPI objectives.
• Leverage cross‑sell opportunities to ensure higher revenue per customer.
• Maintain daily sales reports on performance for review by team leader and manager.

• Deliver quality client onboarding experience and maintain customer focus.
• Ensure thorough knowledge of all products, policies and processes.
• Prevent mis‑selling by offering products/services transparently.
• Resolve/escalate customer redresses and ensure timely resolution.

• Participate in assigned training, Learning & Development programmes.
• Stay aware of competition offerings and suggest improvements.

• Ensure implementation of prescribed sales & compliance processes.
• Adhere to risk control assessment process across all areas.
• Maintain audit compliance and support stakeholders.

• Good convincing and negotiating skills.
• Continuous suggestions on changes and ways of improving FAB products.
• Build and maintain effective business relationships.
• Identify cross‑selling opportunities for other business divisions.
• Education:
  
  University Degree / MBA / PGDM / Sales diploma or certification preferable.
• Experience:
  
  3–5 years in Banking or Financial Industry.