Managing Director - Debt Recovery Services MNC

Our client is a global leader in digital, compliance‑led collections, with the world's most innovative enterprises to modernise recovery, protect brand equity, and transform the customer experience. They are now bringing that model to the UAE through a new joint venture anchored by a large local bank.

• Define and execute the UAE market strategy, calibrated for a traditional‑industry client mix and longer enterprise procurement cycles.
• Own full P&L responsibility for the UAE market, including revenue, costs, and profitability targets.
• Accelerate growth through deep relationships across banks, telcos, utilities, BNPLs, and other regulated lenders.
• Serve as the senior enterprise face of the company in the region - building trust with C‑level leaders, regulators, and strategic partners.
• Lead development of a high‑quality commercial pipeline beyond the existing one (bank) through your existing network, targeted enterprise outreach, and relationship‑based selling.
• Oversee the activation, onboarding, and performance of the partnership as the anchor client, ensuring strong delivery, compliance, and satisfaction.
• Hire, develop, and manage the local BD Lead and future UAE team members.
• Ensure regulatory alignment across data sovereignty, digital collections standards, and client‑specific compliance requirements.
• Partner with global product and operations to ensure seamless service delivery and continuous improvement for UAE clients.
• Report market insights, commercial progress, pipeline health, forecast performance, and operational KPIs to global leadership and JV stakeholders.

• 10+ years of leadership experience in collections, financial services, BNPL, telco credit, or enterprise B2B environments in the UAE.
• Demonstrated success in selling and delivering enterprise services to banks, telcos, or other regulated institutions.
• A strong, established network across senior credit, collections, risk, and operations leaders in the UAE - essential for accelerating early pipeline.
• Experience owning a P&L, managing teams, and operating in a fast‑moving, high‑accountability environment.
• Ability to navigate enterprise sales cycles, regulatory requirements, procurement processes, and multi‑stakeholder negotiations.
• Deep understanding of UAE credit operations, collections practices, compliance requirements, and market norms.
• Entrepreneurial mindset; track record of building new markets or business units from the ground up.
• Strong leadership presence with the ability to influence executives internally and externally.