Founded in 2010, Think Markets is a multi-award-winning, premium CFDbrokerage, backed by multiple global regulatorylicences,operating across six continents - with regional hubs spanning London, Melbourne, the Middle East, Asia-Pacific, South Africa, and the Americas. We give traders and investors seamless access to a wide range of global markets; forex, equities, indices, commodities, cryptocurrencies, futures, and more, all through our proprietary, award-winning
Think
Traderplatform.
We'relooking for a Partnerships Operations Executive to join our Dubai team. Reporting to the Head of Operations,you'llbe at thecentreof our globalpartnershipsecosystem, the go-to person for frontline support and issue resolution for our commercial partners.
If you're data-driven, process-minded, and thrive in a fast-paced, globally connected environment, we'd be happy to hear from you.
Responsibilities Partner Support & Operations- Respond promptly to partner inquiries covering commissions, system performance, Money Manager accounts, Partner Portalaccess and general support queries.
- Set up new partner accounts and configure commission profiles accurately and efficiently within agreed SLAs.
- Calculate, reconcile, and audit partner rebates, ensuring accuracy and timely payouts.
- Manage escalations to senior managers where appropriate, ensuring swift resolution.
- Track and analyze key metrics, including acquisition rates, trading volumes, conversion rates, and revenue contribution, to identify trends and opportunities.
- Monitor partner churn and retention patterns, flag at-risk partnerships early, and provide actionable insights to commercial teams to support re-engagement strategies.
- Build and maintain scheduled and ad-hoc reports and dashboards for stakeholders.
- Conduct regular audits of commission and rebate data to identify discrepancies, anomalies, or process improvement opportunities.
- Partner closely with Sales, Operations, Risk, and Compliance teams on commercial projects, using data to inform priorities and measure outcomes.
- Act as the subject‑matter expert on partnership product offerings.
- Monitor activities and ensure alignment across Partnership and Operations teams.
- Contribute ongoing feedback and data-backed recommendations to management; participate actively in Group initiatives.
- Minimum 2 years' experience in partnerships or operations within financial services.
- Demonstrable experience working with data, building reports, analysing trends, and presenting findings to stakeholders. Proficiency in Excel is essential.
- Ability to translate complex data into clear, actionable insights.
- Working knowledge of Salesforce, Tableau, Power BI and MT4 and MT5.
- Demonstrated reliability, self-motivation, and ability to manage competing priorities.
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