The Senior Technology Manager – Retail Technology will be responsible for driving the modernization, performance, and innovation of store applications including Store Inventory Management (SIM), Point of Sale (POS), Clienteling, and RFID-based solutions.
This role serves as the technical and delivery leader bridging engineering excellence, business value, and next-generation retail technology. The purpose is to enable seamless in-store experiences, ensure operational reliability and lead the transformation of legacy store systems into modern, API-driven and AI-augmented platforms.
The incumbent will play a pivotal role in enhancing developer productivity, embedding AI and LLM capabilities across engineering workflows, and ensuring system scalability and resilience across hundreds of stores.
The Senior Technology Manager will lead the end-to-end design, development, and delivery of enterprise store systems. The focus will be on building high-performing, reliable, and scalable retail applications that empower store associates, optimize inventory accuracy, and elevate the customer experience.
Experience Required- 15–18 years of total experience in software engineering, with at least 8+ years leading enterprise-scale retail technology programs.
- Strong hands-on or leadership background in Store Inventory Management (SIM), Point of Sale (POS), Clientelling and RFID ecosystems.
- Experience in implementing, customizing, or modernizing POS systems (Oracle Xstore, Jumpmind, or similar) and integrating with ERP, OMS, and CRM platforms.
- Exposure to Oracle Retail applications such as RMS, RPM, and RESA
- Proven experience in large-scale transformation programs — modernizing monolithic store systems into microservices, APIs, or event-driven architectures.
- Proficiency in integration technologies:
Metl, ACE, Kong Gateway, IBM API Gateway, and related middleware. - Strong understanding of system performance tuning, observability, and scalability engineering in high-transaction retail environments.
- Working knowledge of AI and LLM technologies, with practical use cases applied in development or quality engineering.
- Demonstrated success leading engineering, QA, and Dev Ops teams using agile and outcome-based delivery frameworks.
- Familiarity with cloud platforms (Azure/AWS/GCP), containerization, and Dev Sec Ops practices.
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