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Senior Customer Success Manager - UAE

Job in Dubai, Dubai, UAE/Dubai
Listing for: Neara
Part Time position
Listed on 2026-02-16
Job specializations:
  • Business
    Client Relationship Manager
Salary/Wage Range or Industry Benchmark: 120000 - 200000 AED Yearly AED 120000.00 200000.00 YEAR
Job Description & How to Apply Below

About Us

,
We’re Building the Most Impactful Healthcare Company on Earth

We believe that access to a great doctor is a basic human right. Today, that’s not a reality. Delays, misdiagnoses, administrative chaos, and burnout plague the system.

Our Mission: One Human, One Doctor. We build AI teammates that augment clinicians — scribes, nurses, receptionists, translators — all powered by our own world-class models and deployed in real-world care.

Our Traction

450+ organizations signed 16 months

AI agents cut admin by ~2.8 hours daily and reduce onboarding 85%.

5M+ Clinical Tasks completed to date, serving 36+ specialties.

Raised $25M from YC, Eric Yuan, Amity, Semper Virens

Patented AI architecture (Med Con-1)
outperforms GPT-4.5, Gemini, Claude on clinical reasoning tasks

Sully requires A-players capable of 4 months = 1 year output. This is not a 9–5. We move with urgency, and the bar for output is high.

The Role

You will own Sully’s most strategic clients and be responsible for:

Building executive trust and strong client relationships

Ensuring clients realize value with demonstrable ROI

Owning expansion opportunities

You’ll operate like a GM for your book of business: high judgment, high autonomy, high expectations.

What You’ll Do

Own the client relationship
: build deep partnerships with C-suite, VPs, directors, and clinical leaders; run all client meetings, check-ins and QBRs.

Lead outcomes
: define success metrics, build adoption plans, and ensure our clients win

Drive expansion
: identify opportunities, ensure pilots are successful, demonstrate measurable ROI on the metrics our clients care about (e.g. hours saved, increased revenue, staff satisfaction).

Playbook building: Build the playbook for how we consult and support our highest value accounts

Be the voice of the client internally
: translate real-world pain into roadmap priorities and ensure Sully ships what moves the needle for our clients

What You Must Bring

6+ years in client-facing roles serving C-suite / VPs / Directors, running high-stakes meetings and influencing outcomes.

Evidence you can create trust fast, deliver results, and keep executive stakeholders aligned.

Preferred backgrounds: high-growth B2B startup experience, ex-founders, management consultants, and client-facing finance roles

You operate like an owner and take extreme accountability.

You’re metrics-driven, prioritize relentlessly, and own results end-to-end.

Willingness to travel up to 20% for in-person client meetings and industry conferences

First-Month Focus

Master Sully’s product, understand our client’s clinical workflows, and build a point of view on “what winning looks like” for each strategic account.

Establish executive cadence: stakeholder map, success metrics, meeting rhythm, and a success plan for each of your accounts

Deliver at least one visible client win (adoption lift, workflow unlock, expansion path)

Who Thrives Here

Entrepreneurial to your core
:
You think in outcomes, thrive in chaos, and take ownership without limits

Mission-obsessed
:
You’re here to save lives, not just ship features — patients and doctors are your why.

Impact-driven & fast-moving
:
You sprint toward hard problems and ship with sharp judgment.

Elite teammate
:
You raise the bar through high standards, direct feedback, and craft excellence.

🔥 Revolutionizing the antiquated $800B+ Healthcare market

🧠 50%+ of us are ex-founders. We hire A-players, not passengers

⚡️ Speed matters - we operate with urgency, autonomy, and ownership

🧪 You’ll work on real, first-of-their-kind problems at the edge of AI and medicine

❤️ Your work helps doctors reclaim their time - and patients get better, faster care

#J-18808-Ljbffr
Position Requirements
10+ Years work experience
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