Key Account Manager - Aerospace Al-Futtaim Logistics Air Freight

Established in the 1930s as a trading business, Al‑Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions—automotive, financial services, real estate, retail and healthcare—employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al‑Futtaim Group partners with over 200 of the world’s most admired and innovative brands.

Al‑Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity, Al‑Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Job Requisition : 175845

The Key Account Manager – Aerospace is responsible for driving growth, profitability, and operational excellence of Aerospace Logistics within Al Futtaim Logistics. This role manages strategic customer relationships across the UAE and GCC, ensuring strong financial performance while contributing to the development of Air Freight and related verticals. Success in this position requires proactive leadership, strong customer engagement, and close cross‑functional collaboration to enhance efficiencies and service delivery.

The role also demands strategic oversight to monitor performance, control costs, identify new business opportunities, and maintain high service standards in compliance with regulatory requirements.

• Own the overall growth, operational success, and financial performance of assigned Aerospace Key Accounts.
• Drive proactive coordination with internal departments and customers to maximize efficiencies and strengthen cross‑functional collaboration.
• Manage financial performance, including revenue, margins, and cost control, while supporting freight management initiatives within the UAE.
• Develop Aerospace Logistics across UAE and GCC markets and support Air Freight development in satellite offices.
• Lead rate and SLA negotiations in line with internal DOA policies.
• Drive multi‑modal transport initiatives (Sea/Air, Air/Sea) within the partner network, especially for Aerospace‑related customers.

• Actively contribute to annual planning cycles to ensure achievement of daily, weekly, and monthly SLA targets.
• Own and monitor P&L performance and budget control for assigned accounts.
• Develop and implement strategic growth plans for both existing and new business within the BU sector.
• Identify risks and opportunities, leveraging market knowledge to anticipate future trends.
• Utilize appropriate tools and frameworks to achieve short‑ and long‑term business objectives.
• Secure signed SLAs and establish structured operating plans with regular performance reviews.

• Strengthen supply chain processes to enhance operational efficiency and service excellence.
• Identify and recommend strategic partner relationships and optimized business processes.
• Develop and maintain SOPs to ensure process transparency and system alignment.
• Publish performance dashboards at agreed intervals and conduct structured review meetings with customers.
• Negotiate competitive rates and service levels with customers and suppliers to generate value‑added solutions.
• Initiate and manage improvement projects to enhance efficiency, volumes, and mutually beneficial outcomes.

• Ensure adherence to Freight & Relocation management guidelines when coordinating with international agents and foreign ports.
• Monitor regulatory changes and guide teams to ensure full compliance with government requirements.
• Identify and develop new revenue‑generating activities for sustainable growth and margin improvement.
• Manage SLA sign‑offs and renewals for all key accounts.
• Maintain the highest service standards and achieve optimal CSAT scores.
• Ensure timely publication of performance dashboards for key accounts.
• Demonstrate…