Customer Development Manager - Travel Retail Middle East
Job Description & How to Apply Below
The Opportunity
This role offers the opportunity to influence strategic and commercial decision-making across the Travel Retail Middle East business. You will provide high-impact analytical support and commercial insights, enhancing performance visibility, identifying growth opportunities, and enabling data-driven actions. The role involves analysing sell-out and value market share performance, financial data, consumer insights, and retailer trends to support business performance and long-term growth.
Whatyou'll get to do Insight & Opportunity Identification
- Analyse retailer data, sell out and value market share trends, financial KPI’s and consumer insights to uncover growth opportunities and present them in an actionable format.
- Aggregate and clean data from multiple sources (internal systems, retailer reports, market panels) to ensure accuracy and consistency.
- Support commercial and strategic planning through scenario modelling, fragrance market forecasting, budgeting and predictive analytics using Excel and Power BI.
- Provide strategic recommendations based on brand and segment performance (e.g. Prestige, Niche and Lifestyle segment – and levers, Novelty, Value Offer, Core and Sets).
- Translate complex data into clear, compelling presentations for internal stakeholders and external partners using PowerPoint.
- Respond to urgent data requests, including end-of-month performance reviews, retailer scorecards, and business case support.
- Build and maintain monthly and quarterly dashboards tracking brand performance, category trends, retailer dynamics, and sell-through trends across TRME.
- Collaborate with cross-functional teams (marketing, commercial, finance, sell through and education) to ensure insights are embedded into commercial planning and execution.
- Prepare performance reviews and strategic updates to internal stakeholders and customers.
- Experience in commercial analysis, business intelligence, or a similar role. Experience in Travel Retail, FMCG, or Luxury sectors preferred.
- Strong understanding of commercial KPIs, sell-through dynamics, and retailer scorecards.
- Familiarity with data governance and reporting standards.
- Advanced skills in Microsoft Excel and POWER BI building interactive dashboards, integrating multiple data sources, and visual storytelling.
- Strong PowerPoint skills crafting executive-level presentations that distil data into actionable insights.
- Analytical and detail-oriented, with a proactive mindset.
- Strong communicator, able to simplify complex data for diverse audiences.
- Collaborative and agile, comfortable working across functions and geographies.
- Strategic thinker with strong commercial acumen and problem-solving capabilities.
- An entrepreneurial, creative and welcoming work culture
- A range of learning and development opportunities
- An international company with plenty of opportunities to grow
- A competitive compensation & benefits package
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