Dealer Network Development; DND Manager

Job Description Summary Description

• The purpose this role is to develop a comprehensive network optimization and Operational improvement strategy for Hyundai business over the MEA markets considering the competitors network, new market trends, price competitiveness and future projects.
• This position demands a high degree of independent judgment across various areas, including critical issue resolution, problem-solving and distributor management. The role involves making strategic decisions that significantly impact the organization in terms of presence in the market, requiring a blend of analytical skills, industry expertise, and proactive leadership.

• Optimize Network Market Status:
  Develop and implement FBB strategy to enhance the performance and optimize the coverage for our MEA distributors vs. competitors.
• Develop guidelines for DND activity:
  Creating Partner/Assessment customized guidelines for MEA region.
• Implement Exclusivity Guidelines:
  Ensure that our Hyundai partners follow the exclusivity guideline to support business growth.
• Manage Dealer Network Operations:
  Oversee dealer appointments, terminations, replacements, and upgrades; implement processes and programs to boost dealer profitability.
• Ensure Compliance:
  Verify that all dealerships comply with Hyundai global Dealer standards thru the HDPM (Hyundai Dealer performance management) platform.
• Monitor Competition:
  Analyze competitors’ policies and point of sales to stay competitive.
• On-Site Assessments and Audits:
  Conduct regular visits to distributors and sales facilities to evaluate performance, ensure compliance with standards, and provide on-the-ground support. Perform in-depth audits and assessments of dealer operations and customer interactions.
• Strategy and Relationship Management:
  Meet with key stakeholders, including distributors, regional managers, and senior leadership, to discuss strategies, performance, and business growth. Build and maintain strong relationships with dealers and partners through face-to-face interactions.
• Program Implementation and Monitoring:
  Oversee the rollout and monitoring of programs like the Hyundai Test Drive Policy across different regions.
• Events/Conventions:
  Develop and execute impactful dealer events and conventions that strengthen brand presence and dealer relationships.

• Strategic Decisions:
  Formulate and execute strategies to optimize network performance, dealer operations, and customer convenience.

• Judgment:
  Evaluate partner performance based on established metrics and performance criteria.
• Actions:
  Make recommendations regarding termination, appointment, or program development to enhance Hyundai partner situation in the market.

• Initiative:
  Develop and implement strategic solutions for operational and performance challenges.
• Responsibility:
  Exercise discretion in applying problem‑solving approaches tailored to specific scenarios, considering both short‑term and long‑term impacts.

• Autonomy:
  Independently identify and assess critical issues impacting distributor and sales facility performance.
• Decision-Making:
  Utilize analytical skills and industry knowledge to prioritize and address complex problems effectively.

• Must hold a bachelor’s degree
• Master’s degree is a plus

• Minimum 7 years of professional experience in automotive manufacturer/distributor with operational activities (Sales, network development).
• Minimum five years in a managerial role with a focus on Dealer network development (DND)
• Cross‑functional team management experience is required.

• P&L Analysis
• Driving Conversions
• Computer
  
  Skills:
  
  Microsoft Excel, PowerPoint, Outlook and Word
• Software Skills experience is a plus:
  Oracle, Salesforce, Autoline
• Languages
  
  Skills:
  
  Fluent in Arabic and English. French language is a pulse

• Normal office duties in Region HQ
• 20-25% travel requirements.