CRM Specialist

An international leading FX Broker is seeking a motivated and analytical CRM Specialist to manage and enhance CRM operations, support data-driven decision-making, and contribute to customer growth and retention. The role requires a strong understanding of CRM workflows within the Forex or financial services sector and close collaboration with cross-functional teams.

• Manage the CRM system, including implementation, maintenance, workflow configuration, and system upgrades to improve efficiency.
• Analyse customer data and behavioural patterns to deliver insights that support strategic decision-making.
• Collaborate closely with Sales and Marketing teams to ensure a consistent and streamlined customer experience across all touchpoints.
• Define, track, and report on CRM key performance indicators (KPIs) to measure effectiveness and identify opportunities for improvement.
• Develop and implement advanced CRM strategies to retain and expand the existing customer base.
• Continuously evaluate and improve CRM processes, recommending innovative solutions that enhance accuracy, productivity, and customer satisfaction.
• Collaborate with various departments to improve processes, manage data, and recommend enhancements to the CRM system.

• Fluency in English (spoken and written) is essential.
• European nationals are preferred, due to market coverage and client base requirements.
• Expert‑level proficiency in Excel and strong MS Office skills.
• Minimum 1 year of experience in CRM management, ideally within the Forex or financial industry.
• Detail‑oriented, organized, and able to handle multiple priorities in a fast‑paced environment.
• Strong analytical skills with experience working with large datasets and customer behaviour insights.
• High analytical ability with experience working with complex datasets and customer insights.
• Able to work well under pressure and meet deadlines.
• Excellent organizational and communication skills for cross‑team collaboration.
• Adaptability to changing processes and future improvements.
• Analytical, detail‑oriented, and driven to contribute to a fast‑growing international organization.

If you are analytical, detail‑oriented, and driven to contribute to a fast‑growing international organization, we encourage you to apply.

Salary – from AED 5,000 to AED 10,000.