Operations Executive – Tour Consultant; DMC – Inbound

Key Responsibilities

• Handle FIT & GIT inquiries from quotation to execution
• Design customized itineraries with accurate costing & margin control
• Manage hotel, transport, sightseeing & guide reservations
• Coordinate with suppliers for confirmations & special rates
• Issue accurate service vouchers (zero error policy)
• Monitor booking deadlines, cancellations & amendments
• Ensure smooth arrival, departure & on-ground coordination
• Handle last‑minute operational challenges professionally
• Update CRM & booking systems daily
• Coordinate with sales & accounts for payment follow‑ups
• Maintain organized documentation & booking tracker
• Prepare daily operational & status reports
• Upsell premium services and add‑ons to maximize revenue

• Strong knowledge of inbound tourism operations
• Experience handling multiple files simultaneously
• Excellent email drafting & communication skills
• Strong negotiation & supplier management ability
• Ability to work beyond office hours during peak season
• High attention to detail & strong accountability

• Bachelor’s degree in Tourism, Travel Management, Hospitality, Business Administration or related field
• Minimum 2–5 years of experience in a DMC / Inbound Tourism company (Mandatory)
• Strong knowledge of FIT & GIT operations, itinerary planning & reservations
• Experience in handling hotel contracts, supplier negotiations & costing
• Proficiency in MS Office (Excel, Word, Outlook)
• Experience working with CRM / booking management systems
• Strong written & verbal communication skills (Professional email drafting required)
• Ability to work under pressure and manage multiple bookings simultaneously
• Strong organisational skills with attention to detail
• Flexible to work extended hours during peak operations