Sales Manager - Ensure Services
Job in
Dubai, Dubai, UAE/Dubai
Listing for:
Redington
Full Time
position
Listed on 2026-02-22
Job specializations:
-
Business
Operations Manager
-
Management
Operations Manager, Program / Project Manager
Salary/Wage Range or Industry Benchmark: 120000 - 200000 AED Yearly
AED
120000.00
200000.00
YEAR
Job Description & How to Apply Below
Job Description
Job Title:Delivery Head
Job Purpose: Strategizing, planning, and executing the entire Service Delivery process to improve CSAT, VSAT, and enhance customer delight.
Job Responsibilities:Customer Related:
Review customer satisfaction feedback, complaints, analysis, CSAT score, and CAP to achieve growth in overall business.Engage regularly with customers to understand requirements, address delivery gaps, and update them on performance and gaps.Vendor Related:
Ensure adherence to vendor KPIs (TAT, CSAT, etc.) and that the team meets these standards.Business Related:
Enhance Service Delivery across all business verticals to ensure customer satisfaction.Ensure organizational compliance with norms.Improve operational efficiency by reducing costs and waste, managing vendor receivables, tracking WIP and inventory aging, etc.Conduct Service Delivery reviews and customer meetings to facilitate continuous improvement, CSAT, and business growth.Self and Team:
Manage backlogs and review to ensure effective resource utilization, system cleanliness, and tracking, along with OEM and customer satisfaction.Conduct daily, weekly, and monthly reviews with OEMs/customers based on requirements as per SOW.Focus on Training & Development to enhance team skills, facilitate teamwork, upskill engineers, and build a pool of engineers for managing critical projects, thereby improving overall delivery efficiency.#J-18808-Ljbffr
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