Client Manager
Listed on 2026-05-30
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Business
Business Management & Consulting, Operations Manager, Business Development, Business Analyst
What We Offer
Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people‑first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast‑evolving industry.
AboutThe Team
You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high‑quality results in a fast‑paced, dynamic environment.
ResponsibilitiesConduct in-depth analysis of customer needs and industry trends to formulate and implement customer experience improvement strategies. Optimize service processes by addressing high‑frequency customer complaints and business pain points through collaboration with business departments to drive process and system optimization, ultimately enhancing customer satisfaction and loyalty.
Oversee team daily operations by establishing performance goals and evaluation mechanisms. Organize business training and skills development programs to build a high‑performing collaborative team that meets service standards and achieves performance objectives.
Collaboration:
Monitor industry trends and evolving user needs to explore innovative service models (including omni‑channel services and personalized experiences). Partner with product, technology, and operations departments to integrate resources and implement innovative solutions that strengthen business competitiveness.
Risk Management:
Track and analyze customer experience metrics (such as satisfaction scores and response times) to identify improvement opportunities. Implement risk warning mechanisms to manage emergency customer complaints and sudden public opinion crises, mitigating business risks while optimizing operational efficiency.
We’re proud to be an equal‑opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
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