Business Process Analyst; Banking

Responsibilities

• Process mapping
• Process re‑engineering
• Data analysis on Excel and deriving insights from operation data
• Practical implementation of lean six‑sigma in improvement of operations
• Exposure to projects involving improvement in STP, TAT, and CX
• Project management
• Ability to run working group meetings
• Stakeholder management up to Unit heads of operations

• Possesses a Bachelor's degree in Business Administration, Finance, or a related field, providing a solid foundation in banking principles.
• Holds relevant certifications such as CBAP or BPM, demonstrating a commitment to professional development and process analysis expertise.
• Demonstrates experience in retail banking, commercial banking, or payments processing, with a comprehensive understanding of banking operations.
• Exhibits strong analytical and problem‑solving skills, capable of identifying root causes of issues and developing effective solutions.
• Possesses excellent communication and interpersonal skills, enabling effective collaboration with stakeholders at all levels.