Sales Manager

About the Role

We are looking for a proactive and hands‑on Sales Manager to lead and support a Jordan-based team serving UAE operations. The selected candidate will be responsible for supervising daily team activities, monitoring performance, handling escalations, coordinating with UAE-based teams, and helping build a structured and professional working environment.

This role is suitable for someone with strong experience in sales, customer service, telesales, call centre operations, or sales support management.

• Supervise and support the daily activities of the team
• Monitor calls, messages, follow‑ups, and order‑related coordination
• Own assigned sales targets and be responsible for achieving them
• Follow up directly with key accounts and maintain strong relationships with major customers
• Act as the first point of escalation for customer or operational issues
• Track team productivity, attendance, service quality, and performance
• Coach and guide team members to improve communication and process compliance
• Coordinate with UAE‑based teams to ensure smooth daily operations
• Prepare daily and weekly reports for management
• Support recruitment, onboarding, and training of new team members
• Help improve workflows, scripts, and internal processes
• Maintain a professional, disciplined, and solutions‑oriented work environment

• Bachelor’s degree
• Previous experience in sales, telesales, customer service, call center operations, or team supervision
• Prior experience managing or supervising a small team is strongly preferred
• Strong spoken and written English is mandatory
• Strong communication and people‑management skills
• Ability to handle pressure, priorities, and daily operational issues
• Comfortable working with systems, trackers, and performance reports
• Professional, dependable, organized, and hands‑on
• Able to coordinate effectively with different teams in a multi‑location setup

• Experience in remote support operations or contact center environments
• Experience in building, managing, or stabilizing new teams or processes
• Experience in e‑commerce, FMCG, flowers, gifting, or service‑based industries is a strong plus