Service Centre Manager – SPM

Service Centre Manager – SPM

Career Area: Product Support

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

SPM™ Oil & Gas is a global provider of surface frac solutions, bringing you quality products that keep the oilfield moving. Backed by the power of Caterpillar, SPM Oil & Gas is set to improve the lives of those in the communities where we work.

• Directs all activities and staff for service centre and field operations: inventory planning/inventory procurement; import/export activities including customs mapping; warehouse operations – receiving, packing, shipping, inventory control; well service pump assembly & repair; inspection & recertification services; frac services. Demonstrates exceptional leadership skills – EHS Excellence & Caterpillar Values in Action.
• Collaborates with Sales and SME colleagues.
• This is a UAE-based position, but the role covers a number of SPM and customer sites across the Middle East.

• Create and manage field service infrastructure; assist in maintain the training readiness of the organization.
• Direct, motivate and develop the team. Support the culture and values of the organization. Facilitate smooth workflow; ensure high standards and quality of technical work.
• Drive the development of work plans, budgets, schedules and evaluation criteria for field service activities, projects, and personnel.
• Design and price field services to meet demand and both timing and financial targets; negotiate customized technical support agreements.

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

From day one, you are set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company. You power our success, and we are committed to empowering yours. After all, when your work can impact the entire world, it’s important to do work that matters.

Business travel requirement – up to 50%

Caterpillar is an Equal Opportunity Employer (EEO).