Service Lead – EMEA Job Dubai area,Dubai UAE/Dubai,Business

Position: Destination Service Lead – EMEA

Destination Service Lead – EMEA

About Us Founded in 2012, Byte Dance’s mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including Tik Tok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, Byte Dance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us Creation is the core of Byte Dance’s purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life – a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team.

Status quo? Never. Courage? Always. At Byte Dance, we create together and grow together. That’s how we drive impact – for ourselves, our company, and the users we serve.

About the Team:
Destination Services Team is a part of the Global Mobility Services department. We are committed to supporting Byte Dancers at all stages of their mobility journey and providing best‑in‑class destination services experience through professional management of destination service resources, ensuring the reliable adoption of standard global mobility processes and policies, and managing external vendor performance. Destination services include: home rental service, settling‑in service, area tour service, and school search service.

Responsibilities

Responsible for overseeing the landing destination services in all countries in the EMEA region, managing local vendors, improving employee satisfaction scores, and standardizing operational processes.

Assign cases in the EMEA region to vendors, and ensure a high level of service delivery and employee experience by effectively managing global vendors and local partners, and setting up operational processes and mechanisms.

Act as a key point of contact, dealing directly with employees and stakeholders on escalations or complex matters in a timely and proactive manner, including coordinating service delivery and follow‑up resolution between local service providers and employees.

Monitor and manage vendor spending by reviewing invoices and ensuring a cost‑efficient approach is taken.

Work closely with the Policy team, HROP team, and business teams to understand business needs and ensure preparedness.

Responsible for employee experience improvement, which involves building and updating the knowledge base for all EMEA countries, training both internal and external stakeholders, and creating and updating country‑specific checklists, guidelines, and manuals.

Participate in the new RMC invite tenders procurement process and evaluation.

Qualifications

Minimum Qualifications:

Bachelor’s degree or above.
At least 4 years of experience in vendor management or operations, able to motivate vendors and mobilize their resources to achieve business goals.

Preferred Qualifications:

Strong communication and problem‑solving skills, high level of resilience, and the ability to adapt according to business development needs.
Strong data analysis and logical thinking abilities, able to analyze business data from different dimensions and develop improvement plans.
Overseas study background and work experience are preferred.
English and Mandarin Chinese speaking, since this role will support Chinese employees.

Byte Dance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At Byte Dance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

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