Billing Coordinator

Billing Coordinator, Sharjah

Bring your energy to Aggreko as Billing Coordinator based in Sharjah. You will be responsible for managing the breadth of the customer contract billing process ensuring timely, accurate and compliant invoice production. The role will focus on billing for the Middle East region.

• Generate accurate and timely invoices, credit notes & respond to customer inquiries related to them
• Ensure billing accuracy by reviewing agreements and purchase orders, ensuring compliance with contractual terms and that all costs are captured and linked to agreements
• Investigate and resolve billing discrepancies and issues promptly
• Collaborate with Customer Service, Hire Coordination team, Sales and Operations to gather necessary billing information and ensure agreements are managed to the highest quality
• Collaborate with CSR HC on PO expiry dates and PO value monitoring to ensure no overdue billing due to expired or no LPOs
• Maintain organized and efficient billing records and documentation
• Assist Credit Control in resolving queries, disputes and expediting customer payments
• Respond promptly and professionally to internal and external customer queries
• Support month‑end closing activities and contribute to internal reporting
• Identify opportunities for billing process improvements and monitor KPI’s such as Days to Invoice, Days Unbilled Outstanding, Customer Satisfaction
• Participate in audits for invoice‑related queries and supporting documentation to ensure completeness, accuracy and compliance with process requirements

• Minimum of 2 years of relevant customer service contract administration experience in a business‑to‑business environment, preferably within rental operations
• Working knowledge of Microsoft Office and ERP CRM systems such as Salesforce and M3
• Good written and verbal communication with attention to detail
• A collaborative lead with a results‑oriented approach through functional mentorship and proactive problem‑solving
• Ability to manage multiple tasks, maintain data accuracy and meet service level expectations
• Self‑driven, organised and willing to learn all aspects of the hire lifecycle

• Competitive compensation package
• Industry‑leading benefit plans including medical insurance
• Continuous training and development with career growth opportunities
• Safety‑focused culture