Manager, Account Management - Team Lead

Responsibilities

• Lead, mentor, and coach a team of Account Management Specialists to drive professional growth and development
• Manage day-to-day team operations, including workload allocation and performance monitoring to exceed financial targets
• Craft merchant-specific account development plans focused on revenue generation and strategic growth
• Build high-touch, consultative relationships with Enterprise merchants as a trusted business advisor
• Analyze merchant performance and provide data-driven recommendations to optimize payment flows and revenue
• Collaborate with cross-functional teams including Sales, Integration, Support, Legal, and Engineering to ensure an outstanding merchant experience

• 10+ years of experience in B2B Account Management, Relationship Management, or a commercially focused role
• 5+ years of experience within the Payments industry
• 1-2 years of experience in people management
• Deep knowledge of Digital Payments and major e-commerce technologies
• Strong strategic problem-solving and project management skills
• Proven ability to influence stakeholders at all levels and work effectively in a fast-paced environment

is a leading global payments platform that enables over 10 billion transactions daily for more than one billion global shoppers. We power the digital experiences of ambitious businesses like eBay, Spotify, Klarna, Uber, and Sony. With 20 offices across six continents, we are shaping the future of fintech by helping businesses deliver effortless digital experiences at scale.