Lead Engagement Manager

Professional Services Engagement Manager – EMEA (Dubai)

Sprinklr is seeking a Professional Services Engagement Manager to join the EMEA team in Dubai. The role focuses on delivering Sprinklr services across customer touchpoints, providing strategic guidance, and driving growth in services and support.

• Partner with Software Sales teams to scope and propose new services and support business, grow existing accounts, and secure new customers across our portfolio, focusing on Contact Centre and CCaaS business across all verticals in the UK&I market.
• Discover client requirements and propose integrated service delivery offerings that fit business needs, solve pain points, and enable long‑term value realization.
• Develop proposals and respond to RFPs/RFIs with recommendations for Sprinklr deployment strategies, swift value realization, and long‑term services proposals.
• Lead executive services‑sales presentations, including onsite, covering Sprinklr’s UK&I region.
• Document customer technical and organizational requirements during the pre‑sale cycle to inform successful deployment.
• Create compelling commercial proposals using Sprinklr and partner delivery resources, balancing profitability and margin.
• Define Statements of Work that include scope, effort estimates, and timelines to help customers achieve outcomes.
• Develop close plans with sales teams for strategic opportunities and drive opportunities to closure, supporting negotiations with legal and procurement teams.
• Develop relationships with stakeholders in success, services, product, sales, and delivery to ensure comprehensive solutions.
• Build relationships with key customers for growth and upside.
• Update and manage pipeline and prepare revenue forecasts for Services and Success offerings.

• Previous experience in business development, professional services delivery, or services sales.
• Bachelor’s degree required.
• Fluency in English and Arabic required; additional languages are beneficial.
• Ability to work independently and as part of a team.
• Decisive, quick‑thinking, reliable, and ownership‑oriented.
• Attention to detail with a can‑do attitude.
• Passion for solving client challenges and commitment to client delight.
• Preferred experience in contact center or customer service software industry.
• Extremely strong written, verbal, and presentation skills.
• Competency in a highly‑matrixed environment.
• Flexible, adaptable self‑starter with strong relationship‑building skills.
• Initiative to approach tasks and projects proactively.
• Ability to prioritize and complete multiple tasks with minimal supervision.
• Strong independent decision‑making with focus on optimal outcomes for Sprinklr and customers.

• Comprehensive suite of benefits designed to support team members’ well‑being.
• Voluntary healthcare coverage in applicable countries.
• Paid time off to recharge, spend time with loved ones, and support mental and physical health.
• Open Mentoring Program to foster growth and amplify focus.
• Focus on employee health and purpose‑driven talent development.

Sprinklr is a proud equal‑opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, nationality, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, disability, citizenship, military status, or any other characteristic protected by law. Reasonable accommodations are available upon request during the interview process.