Client Relationship Manager; Health

What can you expect?

As a Client Relationship Manager (Health & Benefits) at Marsh Abu Dhabi, you will be the focal point for a large portfolio of clients, ensuring seamless service delivery across different areas of Marsh. Acting as a trusted advisor, you will bring expertise in benefits strategy, project management, and negotiations while maintaining a strong commitment to excellence.

You’ll be part of a dynamic, experienced, and collaborative team with a positive working atmosphere. From day one, we’ll provide you with comprehensive training, both on and off the job, to set you up for success. This role offers a high degree of accountability, making it both exciting and rewarding.

• Lead relationships with existing and new MMB clients, developing tailored regional benefits strategies.
• Build a deep understanding of the regional benefits landscape and market trends.
• Foster strong client relationships, understanding their business needs and employee benefits philosophy.
• Conduct benchmarking exercises to compare client benefits against market standards and peer groups.
• Produce quarterly claims analytics reports, identifying cost drivers and trends to support cost‑containment measures.
• Oversee the renewal of insured benefits programs and ensure clear communication to employees.

• Stay informed on insurers’ service propositions and capabilities to provide well‑founded recommendations.
• Establish and maintain strong relationships within the insurance market.
• Collaborate with underwriters on claims and funding strategies for MMB clients.
• Participate in negotiations on insurer service‑level agreements.

• Identify new business opportunities through research, referrals, and personal networks.
• Explore opportunities for expanding services within existing client accounts.
• Work closely with other Marsh McLennan practices to identify cross‑selling opportunities.

• Adhere to internal servicing guidelines to ensure best‑in‑class customer experience.
• Ensure accuracy in policy contracts and client documentation.
• Maintain compliance with company policies and regulatory requirements.
• Meet individual targets for client retention and new business acquisition.
• Track and report revenue performance on a monthly basis.

• Mentor and support junior team members, promoting best practices.
• Maintain proactive communication with internal and external stakeholders globally.
• Bring innovative ideas and solutions to address outstanding client needs.

• Strong technical experience in Employee Health & Benefits (EH&B).
• Deep knowledge of the regional insurance market.
• Excellent communication and relationship management skills.
• Strong analytical and problem‑solving abilities.
• Effective negotiation and project management skills.

• Strategic and analytical mindset, with the ability to interpret complex data.
• Innovative thinking, always looking for ways to enhance EH&B services.
• Proactive and forward‑thinking, ensuring clients stay ahead in an evolving benefits landscape.
• Proficiency in Arabic Language.

Marsh is committed to a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.