Lead Engagement Manager

Job Description

Sprinklr is seeking a Professional Services Engagement Manager to join the EMEA team in Dubai. The role focuses on driving new services business opportunities for customers and acting as a trusted advisor for Sprinklr services solutions, including implementation, managed services, training and support offerings.

As an expert in Sprinklr’s value proposition and services and support solutions, you will manage the entire services sales process during pre‑sale engagements, preparing service delivery proposals, bid responses, statements of work and commercial offers to ensure successful deployment of Sprinklr. You will also prepare customers for long‑term value realisation from their adoption of Sprinklr’s technology.

The candidate will gather customer requirements, design and propose complete solution offerings that fit customers’ business needs, and manage key internal metrics regarding profitability and margin. This role reports to the Director, Engagement Management EMEA.

• Partner with the Software Sales teams to scope and propose new services and support business, grow existing accounts and secure new customers across the UK & I market, with a particular focus on Contact Centre and CCaaS.
• Discover client requirements to propose integrated service delivery offerings that fit business needs and support long‑term operational models for multi‑year adoption and value realisation.
• Develop proposals and respond to RFPs/RFIs, positioning recommendations for Sprinklr deployment strategies and long‑term services proposals for retained and operational services.
• Lead executive services‑sales presentations of Sprinklr services offerings, including visits to client locations across the UK & I region.
• Document customer technical and organisational requirements during the pre‑sale cycle to inform a successful deployment of Sprinklr.
• Create compelling commercial proposals using Sprinklr and partner delivery resources while balancing profitability and margin.
• Define Statements of Work, including scope, effort estimates, and timelines for service delivery that help customers achieve business outcomes from Sprinklr adoption.
• Develop close plans in collaboration with sales teams for strategic opportunities and support negotiations with customer legal and procurement teams where required.
• Build relationships with colleagues in success, services, product, sales and other delivery stakeholders to ensure comprehensive solutions and sign‑off from delivery owners.
• Maintain and update the services pipeline and prepare revenue forecasts for Services and Success offerings.

• Previous experience in business development, professional services delivery or services sales.
• Bachelor’s degree required.
• Fluency in English and Arabic required; additional languages beneficial.
• Ability to work individually and as part of a team.
• Decisive, quick‑thinking, reliable, and takes ownership.
• Attention to detail with a flexible, can‑do attitude.
• Passion for solving client challenges and commitment to client delight.
• Experience in contact center / customer service software industry preferred.
• Excellent written, verbal communication and presentation skills.
• Competency working in a highly‑matrixed environment.
• Flexible and adaptable self‑starter with strong relationship‑building skills.
• Initiative and proactive approach to all tasks and projects.
• Ability to prioritise and complete multiple tasks with minimal supervision.
• Strong independent action with focus on optimal outcomes for Sprinklr and its customers.

We offer a comprehensive suite of benefits designed to support our team’s personal well‑being, including voluntary healthcare coverage where applicable, paid time off, and an open mentoring program to foster growth.

Sprinklr is proud to be an equal‑opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.