Health & Well- Manager

Health & Wellbeing Manager MEA

As part of the Commercial Strategy team and managing a team of two, this critical role owns the design, evolution and commercialisation of Cigna's Health & Wellbeing proposition across MEA ensuring it is structured, scalable and aligned to client and business priorities. This role is responsible for evolving our offering from ad hoc event‑based activity to a structured, data‑led and commercially relevant wellbeing proposition supporting client engagement, attraction, retention and differentiation.

The role combines wellness business strategy, product development, client advisory and governance and works closely with Commercial, Clinical, Operations and external partners.

• Strategy & Proposition Development – Define and continuously evolve the regional Health & Wellbeing strategy aligned to business priorities. Translate global capabilities into a locally relevant, commercially viable MEA proposition. Develop structured frameworks e.g., wellbeing calendars, service models, playbooks to standardise delivery. Identify gaps in the current offering and lead development of new solutions.
• Product & Vendor Management – Own the Health & Wellbeing product ecosystem e.g., digital solutions, EAP partners including evaluation, selection, on‑going performance management and lifecycle management including embedding internally within the business. Own RFP processes, vendor assessments and commercial operational evaluation. Ensure all wellbeing solutions are scalable, operationally viable and aligned to client needs. Work with Marketing Dept to define and create impactful and health literate collaterals.
• Client & Commercial Enablement – Act as subject matter expert for Health & Wellbeing across Sales and Client Management teams. Support key client conversations, particularly for strategic or complex accounts. Develop tools and materials to enable client‑facing teams e.g., playbooks, FAQs, training proposals. Contribute to client retention, differentiation and growth through a stronger wellbeing proposition.
• Program Design & Oversight – Oversee design of client wellbeing approaches e.g., annual plans, thematic campaigns, multi‑channel strategies. Provide direction to delivery teams – Wellbeing Coordinators – to ensure consistent, high‑quality execution. Shift delivery away from reactive events toward structured, insight‑led programmes.
• Data Insights & Impact – Define approach to measuring wellbeing engagement and utilisation. Analyse multiple data sources e.g., client feedback, utilisation, claims insights to inform recommendations. Provide clear, practical insights to internal stakeholders and clients without over‑claiming outcomes. Use insights to continuously refine proposition and priorities.
• Governance & Process Improvement – Establish clear governance for wellbeing services, roles, responsibilities, handoffs across teams. Identify and address operational gaps impacting delivery e.g., onboarding, transmittals, comms. Ensure alignment between Commercial, Operations and Product functions. Drive consistency and clarity to enable and oversee operational delivery.
• Internal Stakeholder Leadership – Work closely with Sales, Client Management, Operations, Marketing and Finance. Act as the central point for wellbeing strategy and decision‑making. Build alignment across functions while maintaining clear ownership boundaries. Lead and develop the wellbeing team, set delivery standards and priorities.

• Client adoption of wellbeing proposition
• Engagement utilisation rates
• Contribution to retention / renewal conversations
• Sales enablement (e.g., usage in proposals)
• Delivery consistency across accounts

• Essential – Proven experience in health & wellbeing strategy, corporate wellbeing or employee benefits. Strong experience in programme design, not just delivery. Experience working with clients or stakeholders in a commercial B2B environment. Ability to translate broad concepts into structured, practical framework. Strong stakeholder management across multiple functions. Experience working with vendors / external partners. Clinical background preferred.
• Desirable – Experience in international healthcare, insurance or employee benefits. Exposure to data‑driven wellbeing or population health approaches. Experience building or evolving propositions in a growing or ambiguous environment.